Cannot see content in specific window

When remoting into a client (Dell Laptop with Intel Chipset).  I am logged in as Administrator with a password.  I try to install something or try to open something, like Veeam to check on the status, it only shows an outloine of the window (See attachment) or if installing a new software the UAC prompt to give permission does not display.  I have to go onsite to answer any prompts or to make sure the backups are completed.

Any suggestions?