Colors are washed out since TV14

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Posted by
Henagon

Colors are washed out since TV14

Since installing TV 14, I have noticed that the colors on the remote computer are really washed out. 

It is though the brightness is turned all the way up and the contrast is way down. I was not able to find any way to adjust this though. On the previous version, things looked fine.

I am on Windows 10 fast ring and it has prosisted through several versions of the OS.

As you can see from the screen shot, it is hard to see the screen. I did try the chrome remote desktop and that looked fine.

WASHED OUT.PNG

1 Accepted Solution

Accepted Solutions
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Posted by
Henagon
Solution

Re: Colors are washed out since TV14

I'm having the same issue. My pc is connected to a hdr tv via hdmi. When I disable 'Play HDR games and apps' from the windows display settings, this issue is resolved.

Not sure if you guys are using the Desktop Duplication API, but if so, this might be useful: https://stackoverflow.com/questions/56797583/how-to-capture-hdr-framebuffer-in-windows

View solution in original post

2 Replies
8 Replies
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Posted by Moderator Moderator
Moderator

Re: Colors are washed out since TV14

Hello @pablomax

Thank you for your message.

I recommend you to try to update the graphic drivers of your devices. This might correct this colour change.

You will find all the information you need in Microsoft's article here: Update drivers in Windows 10.

I hope this could help.

Cheers,

Jean

French Community Moderator
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Posted by
Henagon

Re: Colors are washed out since TV14

I have an RTX2060 with the latest drivers and the issue still persists. Anything else we can try?

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Posted by Moderator Moderator
Moderator

Re: Colors are washed out since TV14

Hello @natesimon204

Thank you for your message.

Are you talking about the remote side or about your local side of the connection?

The drivers have to be updated on the remote side, as TeamViewer captures the screen of the remote side. The hardware you are using on the local side is, in this case irrelevant.

Cheers,

Jean

French Community Moderator
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Posted by
Henagon

Re: Colors are washed out since TV14

@JeanK 

Remote side is washed out, no matter what i connect from. I am using HDR10, which displays great on TV.

Drivers are up to date.

I tried to install the monitor driver under advanced and it fails, maybe that has something to do with it?

RDP works fine.

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Posted by Moderator Moderator
Moderator

Re: Colors are washed out since TV14

Hello @natesimon204

Thank you for your message.

When you are using TeamViewer, is the monitor turned on?

Cheers,

Jean

French Community Moderator
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Posted by
Henagon
Solution

Re: Colors are washed out since TV14

I'm having the same issue. My pc is connected to a hdr tv via hdmi. When I disable 'Play HDR games and apps' from the windows display settings, this issue is resolved.

Not sure if you guys are using the Desktop Duplication API, but if so, this might be useful: https://stackoverflow.com/questions/56797583/how-to-capture-hdr-framebuffer-in-windows

View solution in original post

2 Replies
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Posted by Moderator Moderator
Moderator

Re: Colors are washed out since TV14

Hello @jespertheend,

Welcome to the TeamViewer Community! 🙌
Thanks a lot for sharing your solution and this piece of information. 🙌

 @pablomax @natesimon204 does this also resolve the issue for you?

Best,

Jean

French Community Moderator
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Posted by
Henagon

Re: Colors are washed out since TV14

was also how I fixed it