Compatibility with older versions

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Melmer
Melmer Posts: 5 ✭✭
edited May 2023 in General questions

I switched to teamviewer 14 today, but my client still has version 13. I was able to connect, but I was unable to gain control over the computer despite full rights. is there a compatibility problem down from 14 to 13 or lower?

Regards

Helmut

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  • itsgovindu
    itsgovindu Posts: 7 Staff member 🤠
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    Hello,

    Teamviewer 14 supports backward compatibility. That means Teamviewer 14 device can take the remote control of lesser version.

    You can verify access control on both the machines.

    TeamViewer à Extrasà Options à Advancedà Advanced settings for connections to this computer

    Also

    TeamViewer à Extrasà Options à Advancedà Advanced settings for connections to other computer

    That should work.

  • Hobbyaxel
    Hobbyaxel Posts: 4
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    Hello,
    we use TV for meetings. Some test clients currently use version 14. If the presenter is running the meeting with version 14, only members with version 14 can join.

    Gruß
    Christian

  • Melmer
    Melmer Posts: 5 ✭✭
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    At the moment I can not connect to any computer anymore because a confirmation is requested for all. Also all VPN connections are deactivated!
    I think I will go back to the 13.

  • Melmer
    Melmer Posts: 5 ✭✭
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    In the last minutes an update came that I did immediately. V14.0.13488 Now teamviewer does not even connect to the internet!
  • Hobbyaxel
    Hobbyaxel Posts: 4
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    Is this a version problem or again a TeamViewer general problem?
    Is there already a statement from the support? We are currently rolling out this version on 4.800 clients!!!

    Greeting
  • Melmer
    Melmer Posts: 5 ✭✭
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    It's definitely a version problem since 13 works and 14 beta too. At the first release at least the internet connection still works but not even after the first update. I tested it with myself and my colleague!

  • nevergone
    nevergone Posts: 2
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    Backward compatibility is gone from TeamViewer since July 2019. R I P !

  • emh
    emh Posts: 1
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    Hallo,

    I need a remote control by another persono who use TW12 whereas on mi CentoSO7 i use TW14. He cannot connect. what could I do?

    Thank you!

     

     

     

    @itsgovindu wrote:

    Hello,

    Teamviewer 14 supports backward compatibility. That means Teamviewer 14 device can take the remote control of lesser version.

    You can verify access control on both the machines.

    TeamViewer à Extrasà Options à Advancedà Advanced settings for connections to this computer

    Also

    TeamViewer à Extrasà Options à Advancedà Advanced settings for connections to other computer

    That should work.

     

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