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Posted by
Henagon

Corporate license showing as trial and expired

I am moving desktops from a Win 2008 R2 desktop to a newer Win 2012 R2 desktop.  I have installed TV 13 on the new 2012, and it was showing as "trial" when I log in with my corp account.  This morning after returning from vacation, it showed "expired" and woudl not let me log into any computers in my list.

I had to extend the trial 7 days thru the request extension link in TV to connect to computers in my list.

I have reviewed the topic here, but do not feel this solves my issue:  https://community.teamviewer.com/t5/TeamViewer-General/V12-with-corporate-license-still-shows-expire...

When I log into my account on the website, it shows 'corporate' as the type of acount and not trial.

Please advise.

Tfair

2 Replies
1 Accepted Solution

Accepted Solutions
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Posted by TeamViewer Staff
TeamViewer Staff
Solution

Re: Corporate license showing as trial and expired

Hi tfair,

Thanks for posting.

This issue is related your license. But I cannot give you more information in this community space.

Can you please contact our support team directly so we can give you more information?
https://www.teamviewer.com/en/support/contact/
https://www.teamviewer.com/en/support/contact/submit-a-ticket/

Thank you and I am sorry for the hassle.

-Scotty

Senior Moderator
Did my reply answer your question? Why not accept it as a solution to help others?

View solution in original post

2 Replies
Highlighted
Posted by TeamViewer Staff
TeamViewer Staff
Solution

Re: Corporate license showing as trial and expired

Hi tfair,

Thanks for posting.

This issue is related your license. But I cannot give you more information in this community space.

Can you please contact our support team directly so we can give you more information?
https://www.teamviewer.com/en/support/contact/
https://www.teamviewer.com/en/support/contact/submit-a-ticket/

Thank you and I am sorry for the hassle.

-Scotty

Senior Moderator
Did my reply answer your question? Why not accept it as a solution to help others?

View solution in original post

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Posted by
Henagon

Re: Corporate license showing as trial and expired

Thnaks Scotty, I submitted a ticket.

Tfair