Customer installed TV 12, and ID pops up with 10 digits????

[HelpdeskHoogend]

and using this 10 digit number does not give conection... What can be the cause?Greetings Klaas

[Esther]

Dear HelpdeskHoogend,

Thank you for this question!

I would like to give you an answer on this:

October, 27th 2015 marked a huge milestone in TeamViewer’s history: TeamViewer has been activated on more than 1,000,000,000 devices worldwide. This causes, that more and more devices are getting a 10 digit TeamViewer ID.

See also our Blog post from this day and the video below:

I hope, this information is helpful :-)

Best,

[Esther]

And regarding the connection:

What happened exactly? Did you get an error message?

[HelpdeskHoogend]

when using the 10 digits it says try to connect, and then after a 20 seconds say TV is not active on other side.

No connection possible. But on side itself it said nothing, only that Teamviewer was online...

Klaas

[Esther]

Do you have the latest version of TeamViewer 12 (v12.0.72365) on both computers?

[HelpdeskHoogend]

yes version are the same and 12.0.72365 (client instaklled only a few minutes before calling me, I have 12 allready for a few week now)

[HelpdeskHoogend]

I will wait with that till i get a new session  with 10 digits....