Customer installed TV 12, and ID pops up with 10 digits????

HelpdeskHoogend
HelpdeskHoogend Posts: 13 ✭✭
edited May 2023 in General questions

and using this 10 digit number does not give conection... What can be the cause?Greetings KlaasTV image2.jpg

Comments

  • Esther
    Esther Posts: 4,052 Former Community Manager

    Dear HelpdeskHoogend,

    Thank you for this question!

    I would like to give you an answer on this:

    October, 27th 2015 marked a huge milestone in TeamViewer’s history: TeamViewer has been activated on more than 1,000,000,000 devices worldwide. This causes, that more and more devices are getting a 10 digit TeamViewer ID.

    See also our Blog post from this day and the video below:

    I hope, this information is helpful :-)

    Best,

    Former Community Manager

  • Esther
    Esther Posts: 4,052 Former Community Manager

    And regarding the connection:

    What happened exactly? Did you get an error message?

    Former Community Manager

  • HelpdeskHoogend
    HelpdeskHoogend Posts: 13 ✭✭

    when using the 10 digits it says try to connect, and then after a 20 seconds say TV is not active on other side.

    No connection possible. But on side itself it said nothing, only that Teamviewer was online...

    Klaas

  • Esther
    Esther Posts: 4,052 Former Community Manager

    Do you have the latest version of TeamViewer 12 (v12.0.72365) on both computers?

    Former Community Manager

  • HelpdeskHoogend
    HelpdeskHoogend Posts: 13 ✭✭

    yes version are the same and 12.0.72365 (client instaklled only a few minutes before calling me, I have 12 allready for a few week now)

     

  • HelpdeskHoogend
    HelpdeskHoogend Posts: 13 ✭✭

    I will wait with that till i get a new session  with 10 digits....

     

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