Do I need two licenses (on both sides) to operate one PC?

Vipergreen
Vipergreen Posts: 1
edited May 2023 in General questions

If I want to operate a customer's PC remotely, do we have to purchase two licenses, or is it enough if the customer has one license?

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  • JeanK
    JeanK Posts: 6,987 Community Manager 🌍

    Hello @Vipergreen

    Thank you for your message.

    Only one license is needed to enjoy full remote support with TeamViewer.

    In other words, only one license has to be activated on one of the sides of the connection.

    If you do or your customer does have already a license, you won't have any problems by supporting him.

    I hope this could help. Do not hesitate to ask if you have more questions.

    Cheers,

    Jean

    Community Manager

  • RiteshChangra
    RiteshChangra Posts: 4

    Hi Jean,

    I have a question regarding session. If I have a license on one of the side. What would be the session timing?

    As for free license TeamViewer give only two hours session.

    --Ritesh

Trustpilot

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