First Step Guides


  1. Are you new to TeamViewer and Home Office and need some help? Check out our FAQ here.
  2. New to the Remote Access Plan? Find our first steps FAQ here.
  3. Are you new to blizz and online meetings or classes and need some help? Check out our FAQ here.


Posted by

Error:Partner did not connect to router


Everything has been working finr for weeks but tonight I keep getting the error 'Partner did not connect to router'.  The laptop is outside that Im trying to connect to and I have confirmed it has internet access ok.  I have tried with a PC and my Android to connect to the outside latop but keep getting this error - any ideas?

1 Reply
1 Reply
Posted by Moderator Moderator

Re: Error:Partner did not connect to router

Hello @blinky,

Thank you for your message.

I recommend you to restart the TeamViewer service on your laptop.

-Execute run, type services.msc and press OK

-Now find TeamViewer, and restart it by doing a right-click.

Then, restart the TeamViewer application. It should work again.

I hope this could help. If not, do not hesitate to contact us again.



French Community Moderator
Did my reply answer your question ? Accept it as a solution to help others.
Find this helpful ? Say thanks by clicking on the Thumbs Up button.