File transfer problem
File transfer box on one of my client's computer is blank. I can remotely connect to his computer but cannot transfer files between computers as I have in the past.
Best Answer
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Hi @RAS1976 ,
thanks for your feedback. What do you mean with "my client's computer is blank": are there no files/folders shown for the remote side in the file transfer window? Could you maybe post a screenshot as well as telling us the operating systems and the TeamViewer versions on both sides (local and remote side)?
Thanks a lot,
Best, Kerstin
Product Owner TeamViewer Core5
Answers
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Hi @RAS1976 ,
thanks for your feedback. What do you mean with "my client's computer is blank": are there no files/folders shown for the remote side in the file transfer window? Could you maybe post a screenshot as well as telling us the operating systems and the TeamViewer versions on both sides (local and remote side)?
Thanks a lot,
Best, Kerstin
Product Owner TeamViewer Core5 -
Good Morning Kerstin,
Thank you for your response. I have attached in a picture the File Transfer Box for the client I am having trouble with it. Any help you may be able to provide here would be great. Have a great day.
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Hi @RAS1976 ,
thanks for sharing the screenshot.
- Which operating system is the remote side?
- Which TeamViewer version is running on the remote side?
- Is there some error message in the "Error log" tab next to the job queue?
Best,
Kerstin
Product Owner TeamViewer Core0 -
I have the same issue with one of my clients computers. This feature was working but they recently upgraded their PC from Windows 8 64-bit to Windows 10 64-bit. Now the remote computer side in the File Transfer screen is blank, exactly as described and shown by the person above.
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