Get rid of Teamviewer upgrade notification

Bakros
Bakros Posts: 3
edited May 2023 in General questions

Hi:

I work in a small-medium company (like 100 users). We have a couple of teamviewer 13 premium licenses and we use them to support all the users.

Recently we are having some issues to connect to the user computers because their Teamviewer have been upgradeted to Version 14, we check and that happen because Teamviewer 13 is asking to the users to upgrade to version 14 with a small but annoying message. We don't have version 14 licenses and we won't buy new liceses soon, so this is a problem for us.
Is there any way to get rid of the notificacion message so the users don't trigger the upgrade?

Regards

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Answers

  • DomLan
    DomLan Posts: 490 ⭐Star⭐

    Hi @Bakros,

    this knowledge base is for auto update. Reverse for disable.

    If you use a custom package client setup for your users, you can instrumentate it with specific criteria set.

    Regards

    Domenico Langone

    MCSD: App Builder

  • Hi: 

    Thank you for the advice. I actually applied a policy to deny the upgrade to Version 14 to all users. Anyway, I would like to know how can I create a custom package client? I was looking for it but I didn't find the feature. Could you please help me? thanks!

    Regards

  • That was what I needed ! Thanks!