I'm trying to connect to my fiances Android in Afghanistan. She has a local SIM card, and the data service is pretty decent. We're able to Skype, Hangout, Whatsapp video chat with no problems. The TeamViewer app on her phone works fine, and was installed from here, so there are no regional issues with the way the app was installed.
Every time we try to connect, it fails. No error messages. We have ensured we are using the correct Partner ID, she has even sent me screenshots of it. And shes powercycled her phone to ensure her data is working properly.
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Thank you for taking your time to respond and for helping me!
1. She is using an LG VS980 4G.
2. Yes, I am using the latest version of TeamViewer, and I made sure to check for updates.
3. Yes, she is using the latest version of TeamViewer on her phone, it was a fresh install (approx 1 month ago), and we checked for updates to try and resolve.
4. I've tried to access using both a Windows 10 PC as well as my LG-H830. I ensured that the software was updated on both machines. I also tested connecting to other Android devices using my laptop and phone, they all worked successfully, no issues.
Please let me know if there is any other information I can provide.