Posted by Clintlgm
Henagon

Host Notebook with closed lid

Ok, my notebook is set "to do nothing" with the lid closed.

So when I connect I get a black screen, has anyone found any solution to this issue. It's not a likely situation that this would happen to me in real time since if I'm remote I using the notebook. But since I'm at my home location and I have the notebook doing a Cloud backup full I just happened to  log onto it and all I get is a black screen

I have 2 desktops on window 10   1803 Pro 1 HP All in one  on 8.1 Pro and my notebook Asus G752VW on 10 pro 1803

I'm a fairly switched on user participating in a couple of different support  forums 

I am also moving over from "Go To My PC" they have priced themselves out of the market for home users like my self that only connect to one other computer at a time, I do my personal finances etc remotely from my SubSea Consulting job.

I haven't found anywhere to set up a profile or signature etc on this forum so far, I'll update it if that is possible?

 

Clinton J Wright
7 Replies
Posted by MediaBizDev
Henagon

Re: Host Notebook with closed lid

I'm getting the same thing. It suddenly started happening after a windows update this past week (~May 14, 2018). It was working fine before that - but now, whenever the lid is closed on the remote laptop all I get a black screen. When the lid is open, it works fine. The laptop is all the way across the country, so I have to call a friend to open it whenever I want to log in - very frustrating.

Posted by Senior Moderator Senior Moderator
Senior Moderator

Re: Host Notebook with closed lid

Hi Everyone,

This is not a bug or error unfortunately.
TeamViewer can only display the screen from the remote side if there is a display to show.

Unfortunately, many devices when their screens are off or not connected will simply not generate a display meaning that TeamViewer can only show a blank screen. It is likely that during the update, this has changed as a power saving method.

Long story short, the remote side must be generating a display for you to be able to remote in because we are just mimicking what is available on the remote side.

To fix this, you would need a way to make the remote side generate a display with the lid closed. Even an external monitor or dummy plug would work.

This is also true with "Headless" systems.

Sorry for the hassle,
-Scotty

Senior Moderator
Did my reply answer your question? Why not accept it as a solution to help others?
Posted by MediaBizDev
Henagon

Re: Host Notebook with closed lid

Thank you Scotty. This is frustrating, since it was working fine till last week when I installed the latest Windows Update. I've verified that the laptop is still set to 'do nothing' when the lid is closed. I have it set so the display doesn't turn off and it never goes to sleep. The system is still responding to the mouse commands, I can click along the bottom of the screen and when my friend across the country opens the lid, I see that the programs along the task bar that I clicked on have launched.

Posted by Senior Moderator Senior Moderator
Senior Moderator

Re: Host Notebook with closed lid

Hi MediaBizDev,

I do understand the issue and frustration. My laptop actually did the opposite in the latest update and I can now do it when I could not before.

It's all to do with the drivers and nothing to do with the settings in windows. If it was, I would give you the settings to fix it.

Even though you have set it so the screen "does not turn off" I gaurantee it does when you close the lid. Your screen is now essentially headless as the screen is no longer connected and your GPU is no longer generating a display for TeamViewer to capture.

Of course you can click things, you are remoted in. But the GPU is still not generating a display for us to capture.

Take a screeshot while connected with TV. It will be black because there is no display.

I am sorry, but the only way to fix it is to force the device to generate a display output.

-Scotty
Senior Moderator
Did my reply answer your question? Why not accept it as a solution to help others?
Posted by Manukeno
Photon

Re: Host Notebook with closed lid

I had the same issue and got it fixed by installing the Teamviewer Display Driver. It can be found here: teamviewer->tools->options->advanced->advanced network settings->install display driver.

Maybe this helps you too.

Highlighted
Posted by Senior Moderator Senior Moderator
Senior Moderator

Re: Host Notebook with closed lid

Hi Manukeno,

I am glad you found a solution!
Just note this is not what this driver is intended for.

Changing the driver to any other universal display driver may fix the issue, but you may also not be able to adjust brightness on the laptop.

-Scotty

Senior Moderator
Did my reply answer your question? Why not accept it as a solution to help others?
Posted by PeteVuan
Photon

Re: Host Notebook with closed lid

Thank you! This method worked for me.