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Posted by
Henagon

How to disable the comment window after each session?

"Show comment window after each session" can't be turned off. Neither in the client itself nor in the management console. The option is grayed out either way and can't be toggled.

We are paying customers for years and we do not appreciate this annoyance. So how can we resolve this?

6 Replies
1 Accepted Solution

Accepted Solutions
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Posted by Community Manager
Community Manager
Solution

Re: How to disable the comment window after each session?

Hi there,

do you have a company profile enabled for your license?

In a company profile, you/or the company administrator should be able to disable the comment window.

Looking forward to your feedback.

Best, Esther

 

Community Manager

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Find this helpful? Say thanks by clicking on the Thumbs Up button. Find more information here: Knowledge Base | Community Blog | How to get started

View solution in original post

6 Replies
Highlighted
Posted by Community Manager
Community Manager
Solution

Re: How to disable the comment window after each session?

Hi there,

do you have a company profile enabled for your license?

In a company profile, you/or the company administrator should be able to disable the comment window.

Looking forward to your feedback.

Best, Esther

 

Community Manager

Did my reply answer your question? Accept it as a solution to help others.
Find this helpful? Say thanks by clicking on the Thumbs Up button. Find more information here: Knowledge Base | Community Blog | How to get started

View solution in original post

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Posted by
Henagon

Re: How to disable the comment window after each session?

That seems to have done the trick. Thanks.

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Posted by
Trigon

Re: How to disable the comment window after each session?

I don't have a company profile (I click on it in the portal and asks me if I want to set one up) - I also don't subscribe to Connection Reporting.... and I cannot turn this feature off. As you can see in the screen capture it's gray'd out as well. Suggestions??

Capture.JPG

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Posted by
Photon

Re: How to disable the comment window after each session?

The box cannot be unchecked. Do you have an alternate solution?

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Posted by
Trigon

Re: How to disable the comment window after each session?

Crickets - all I'm hearing from here... no one from TeamViewer cares to fix this or comment on it. :(

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Posted by
Photon

Re: How to disable the comment window after each session?

We have a corporate account and the option is still grayed out :

Compte.png