Announcements

Would you like to co-innovate with us? If so, we’d like to invite you to become product development partners with us. Read more about it in our announcement Launch of the TeamViewer User Focus Program

Posted by TeamViewer Staff
TeamViewer Staff

How to submit a ticket

If you're not able to find an answer to your question here in the Community, or in our Knowledge Base, it may be necessary to submit a ticket to TeamViewer. Sometimes a TeamViewer staff member or moderator may also ask you to do this, if we need additional information from you which can only be provided through a ticket.

To submit a ticket to us, just head over to www.teamviewer.com/support and fill out the form. Please keep in mind that submitting a ticket requires a valid TeamViewer license.

If you're experiencing a problem with the TeamViewer software, it will also help us if you run our Support Collector tool on your computer first - it will collect the TeamViewer log files and some anonymous diagnostic information about your computer which will help us analyse the problem. You can download it from the following link:

https://download.teamviewer.com/SupportCollector

Once it has finished, it will create a ZIP file. Just attach this file to the ticket when you submit it.

Regards,
Jeremy
TeamViewer Quality Assurance Engineer
2 Replies
Posted by flaga_m
Digon

Re: How to submit a ticket

All good, but private individuals who do not have a license number can not use it .... !!!!

Highlighted
Posted by oitconz
Henagon

Re: How to submit a ticket

But as you dont follow tickets up, then close them when there is no reply to your non reply.... And there are no links in the emails to see the tickets online and no links from the site to this supposed ticket system.