I can't connect to team viewer version 9 with a bussines license
Hello
I have a version of team viwer 9 with a bussines license but i can't conect to any other version of team viwer 9 since today Agust 5 2020
I get the error: The remote team viwer is runnung an old version
Best Answer
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Hello @Jose070707
Thank you for your message and welcome to the TeamViewer Community! ?
Could you please make sure that your license is correctly activated on your local computer?
- Open TeamViewer 9
- Go to Extras → Activate license
- Enter the license key which is on your TeamViewer invoice, then press OK.
Now, your license is activated on your device and you should be able to connect. ✔
I hope this could help. ?
If not, do not hesitate to ask your questions here. ?
Best regards
Jean
Community Manager
5
Answers
-
Hello @Jose070707
Thank you for your message and welcome to the TeamViewer Community! ?
Could you please make sure that your license is correctly activated on your local computer?
- Open TeamViewer 9
- Go to Extras → Activate license
- Enter the license key which is on your TeamViewer invoice, then press OK.
Now, your license is activated on your device and you should be able to connect. ✔
I hope this could help. ?
If not, do not hesitate to ask your questions here. ?
Best regards
Jean
Community Manager
5 -
Thanks a lot @JeanK
That was the problem, recently my windows update to the version 2004 and my license passed to free, now I activated he bussines license and it works right , thanks a lot
1 -
Community Manager
0
