Posted by GabrielTI
Henagon

I can´t use my teamviewer. Please give me a solution!

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I use the free license for non-commercial use and I can not access any computer, the software instead, instead of indicating a solution shows error messages for no reason to follow and another with "unknown error" use version 12 but already updated version 14 and the same is repeated.

 

1 Reply
1 Reply
Posted by Moderator Moderator
Moderator

Re: I can´t use my teamviewer. Please give me a solution!

Hello @GabrielTI

Thank you for your message.

Please make sure the latest version of TeamViewer (14.5.1691) is installed on both sides of the connection.

It should work well with both this setup.

The older versions are not usable for personal use.

You will find all the information you need in our Knowledge Base article here: Enjoy using the best version of TeamViewer we made so far! - How to proceed?

I hope this could help. If not, do not hesitate to ask your questions here.

Cheers,

Jean

French Community Moderator
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