ID is not showing in teamviewer 9
Hi Team,
We are facing team viewer connecting issues across most of our Offices.
- In some offices its showing IP but not team viewer ids.
- In some offices its not showing both.
We are facing this problem since 4-5 days, please help us asap it's impacting our daily operations.
Thanks,
#RK
Comments
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Thank you for your post.
Which operating systems are the devices running where TeamViewer 9 is installed?
Looking forward to your reply and wish you a great day.
All the best,
NataschaGerman Community moderator 💙 Moderatorin der deutschsprachigen Community
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Hi @Natascha,
Most of our PC's are windows 10 and 7.
This issue started recently, instead of ID's now its showing the IP's.
FYI: Internet is there on those pc's and we can browse TV site.
Looking for your revert.
#RK0 -
Thank you for your reply.
Windows 10 and TeamViewer 9 are not supported: Which operating systems are supported? | Windows
Can you try it with version 14 on two devices where people are able to get back to version 9 easily?
Please make also sure, that the settings are set correctly: Incoming LAN connections options
Maybe you can check if port 5938 are free for TeamViewer?
Hope this could help. Wish you a great day and all the best,
NataschaGerman Community moderator 💙 Moderatorin der deutschsprachigen Community
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Hi @Natascha,
Then what about Windows 7 ?
Actually we are using 50 Channel licence and some of our ( around 40%) TV9 is working in Windows 10 & 7 without any issues.
The balance TVs are not showing the ID's and all TV's are in same WAN.
LAN and port settings are fine.
#RK0 -
Hi @Natascha ,
We checked the issue with different ISP's connectivity. And we not getting the ID when we tried to connect the team viewer version 9 through our below prefixes.
41.79.32.0/22
168.167.50.252/30
Can you please assist on this matter asap,looks like the above IP prfixes are blocked in teamviewr side.
#RK0
