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Posted by networking
Henagon

Install Limit Reached Business

Hi,

I've upgraded from free to Business and we are 3 people that need to use the license (not at the same time) and we see we can't login because a panel with "install limit reached" appears, I've seen the solution is go to license and disable the device but this will use one license "transfer" and we have a limit of 10. I'm not able to understand why we are not able to use the same license in deferent moments.

Could you assist?

Regards

Eric

3 Replies
1 Accepted Solution

Accepted Solutions
Posted by Community Manager
Community Manager
Solution

Re: Install Limit Reached Business

Hi again,

let me quickly cite from one of my colleagues:

"The Business licence always comes with 10 licence moves that will allow you to transfer the licence to a new TeamViewer ID in case you switch computers or replace your hardware.

Should you ever run out of licence moves, you are welcome to give us a call or send us a ticket via https://www.teamviewer.com/en/support/contact/

If you used up the licence moves within a reasonable timespan, we will be able to reset them for you, no questions asked. However, if you tend to run through your licence moves within a few weeks, you may want to look into upgrading your licence Smiley Wink"

Thanks, Esther

Read this in the Spanish Community

Community Manager

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3 Replies
Posted by Community Manager
Community Manager

Re: Install Limit Reached Business

Hi Eric,

Thanks for your post.

The Business license works best for you if you are on your own and want to be able to connect to unlimited endpoints, from a fixed set of devices (for example PC A, Laptop B, Mobile Device C).

However, if you would like to share the license with other persons, you should go with the Premium license as this license can be linked to multiple TeamViewer Accounts.

Please see this article for more information: What TeamViewer license do I need?

Thanks and all the best, Esther

Community Manager

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Posted by networking
Henagon

Re: Install Limit Reached Business

Ok,

Additionally when we have used all transfers what will happen? Are going to be able to use more the licence or it will be blocked?

Regards

Posted by Community Manager
Community Manager
Solution

Re: Install Limit Reached Business

Hi again,

let me quickly cite from one of my colleagues:

"The Business licence always comes with 10 licence moves that will allow you to transfer the licence to a new TeamViewer ID in case you switch computers or replace your hardware.

Should you ever run out of licence moves, you are welcome to give us a call or send us a ticket via https://www.teamviewer.com/en/support/contact/

If you used up the licence moves within a reasonable timespan, we will be able to reset them for you, no questions asked. However, if you tend to run through your licence moves within a few weeks, you may want to look into upgrading your licence Smiley Wink"

Thanks, Esther

Read this in the Spanish Community

Community Manager

Did my reply answer your question? Accept it as a solution to help others.
Find this helpful? Say thanks by clicking on the Thumbs Up button. Find more information here: Knowledge Base | Community Blog | How to get started

View solution in original post