Licensed but still marked as Trial Expired

[RJS]

My copy of TeamViewer was on a trial until we got a license via NinjaRMM.  I can log into the TeamViewer app with my Ninja credentials but now the initial trial has expired I'm unable to make any remote connections.

How can I resolve this?

[RJS]

I've attached a screenshot this highlights the issue.  When I signed up for the trial I used my work email address (which is Microsoft-based).  When our NinjaRMM license was activated I signed into TeamViewer with the NinjaRMM credentials (same email address, different password.)

I've since extended the trial, so I've got a couple of days grace..

[JeanK]

Hello RJS,

Thank you for your message.

There must be a technical reason behind this.

Please contact our Customer Support via this link.

Our Support will get back to you as soon as possible.

Cheers