Posted by silvia78
Henagon

Meeting whiteboard

Hi,

I am having problems with the whiteboard of the MEETING. All the functions are working except the TEXT one. The host can write on the screen but the guest can not. Does anyone know how to fix it? Thanks.

1 Reply
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Posted by TeamViewer Staff
TeamViewer Staff

Re: Meeting whiteboard

Dear Silvia78,

Thank you very much for your post.

To provide you with the best service, we need to know more about the problem you encountered.

Could you please explain in more detail? Did you receive an error message and if so, what did it say?

Also could you please let us know what version of TeamViewer you and the guest are using. Ex. 11.0.66695

Also did you and the guest both turn on the whiteboard ability?

This additional information will greatly assist us in correctly diagnosing your issue.

Best regards,

Aaron Boshers

 

Aaron Boshers
Support Engineer

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