Not receiving mail to trust browser

Áwake
Áwake Posts: 2
edited May 2023 in General questions

Hello, I have a corporate account that has a payed license but did not get the mail to trust the browser or any device i try to login. When i try to login the browser pops up this: 

To ensure the continued security of your account, you need to first confirm this browser is a trusted device. We have sent you a confirmation email containing a device authorization link. If you don't receive this verification email within a reasonable amount of time, please check your junk or spam folder.

When i look through my mail (inbox, spam, junk) nothing received. and i cannot login to the management console.

Can you please help me with this. I will provide the e-mail address for that account privately when someone from staff reaches out.

Thank you,

Radu Stan

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Answers

  • Áwake
    Áwake Posts: 2

    Hello @Natascha ,

    I have sent you the email address in a private message.

    Thank you.

  • Natascha
    Natascha Posts: 1,591 Moderator ☑

    Hi @Áwake 

    Thank you evry much. I already opened the ticket for you. 

    Have a great day and a nice week. 

    All the best,
    Natascha

    German Community moderator 💙 Moderatorin der deutschsprachigen Community

  • HousiRiesen
    HousiRiesen Posts: 1 ✭

    Hi there!

    I have he same issue, and did no longer receive the emails....
    -> who can assist me?

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