Re: On desktop can't force start with "Optimize Quality"
Thank you for your post!
After doing some testing with a similar Android device, our technical support team was able to set the default settings on the mobile device to "optimize quality" and the settings was saved after multiple connections.
A couple of things you can try to see if it makes a difference are:
Update your software on your computer to TV 12.
Update the TeamViewer Application on the mobile device to V12.
Set the default setting to "optimize quality" and save.
If these steps do not produce a different result, we would ask that you submit log files from the mobile device and your computer so our technical support team can diagnose the issue.
The log files for your mobile device will be found under the Advanced options on the application.