Password to acces the options

Ypres
Ypres Posts: 1
edited May 2023 in General questions

Dear,

I want to see what the optoins are in the new 13 version. But I need a password and it seems it's not my password that I use to login on my TV account.. Anybody an idea?

Knipsel.JPG

Comments

  • Bragon
    Bragon Posts: 3

    I have got the same problem
    No avalaible password to have acces option.

    My account is well recognize

    Which password we have to use to acces option ??

    Kind regards

  • Julia
    Julia Posts: 290 Staff member 🤠

    Hi all,

    Thank you for your posts!

    If you cannot remember the password for the options you have to uninstall TeamViewer with all options. To do that, please go to "Programs & Features" choose TeamViewer and click "uninstall". You have the option to choose "uninstall with all settings" during the uninstall process.

    Cheers,

    Julia
    Senior Support Engineer - 2nd level Support
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  • Bragon
    Bragon Posts: 3

    Dear Julia,

     

    I found finaly my password :)

    Thanks

  • Montclair
    Montclair Posts: 2

    1. Exit TeamViewer. Run --> regedit.exe

    2. Browse to --> "HKLM\Software\WOW6432Node\TeamViewer" folder.
    (depending on your version, you might a sub-folder called "Version X").

    3. Select --> "OptionPasswordAES" key

    4. Right-click on that key and select the "Delete" option. Confirm the deletion and close the registry editor.

    5. Restart Teamviewer. The Options no longer require a password. Now you can set it again to whatever you want.

  • Doiron111
    Doiron111 Posts: 2

    Thanks for sharing this steps, steps help me to recover my account.

  • JARCDSS
    JARCDSS Posts: 2

    This is the biggest issue in teamviewer ,  time time the password for options doesn't work 

    at the same time the password to access the pc from  another location , same issue  

     

     

  • JARCDSS
    JARCDSS Posts: 2

    that it doesn't help,, everybody can do that.. the issue we have to do all over again,, and that issue still in Teamviewer

    It is a glitch, mostly is when is an update or upgrade

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