Posted by SupportPanacea
Henagon

Prevent ""No connection to TeamViewer server" pop-up.

I am trying to prevent the following popup window from appearing when there is no internet connection:

"No connection to TeamViewer server. Please check your internet connection. Most likely you use a proxy server and you have to enter the proper information in the options dialog"

Does anyone know how to permanently prevent this?  Initially we thought changing the Proxy settings option to "No Proxy" would prevent it but it does not.  Thanks.

9 Replies
Highlighted
Posted by TeamViewer Staff
TeamViewer Staff

Re: Prevent ""No connection to TeamViewer server" pop-up.

Dear SupportPanacea,

There is a way to do what you are asking.

Open the regedit and navigate to the following path.

HKEY_Current_User/Software/TeamViewer/MsgBoxDontShow

Once here create a new key Dword 32, then name the key “NoConnectionAvailable” and set to decimal value 1.

This should disable that specific popup box.

Regards,

 

Aaron Boshers
Support Engineer

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8 Replies
Posted by lgray2328
Henagon

Re: Prevent ""No connection to TeamViewer server" pop-up.

How would I do this in Windows 10 home?

Posted by lgray2328
Henagon

Re: Prevent ""No connection to TeamViewer server" pop-up.

Nevermind. I figured it out. Thanks for the tip!

Posted by zeus
Electron

Re: Prevent ""No connection to TeamViewer server" pop-up.

Dude.. if you figured out - please share. We come to this thread only to discover that you figured it out!! :)

Posted by TeamViewer Staff
TeamViewer Staff

Re: Prevent ""No connection to TeamViewer server" pop-up.

Dear Zeus,

Thank you for participating on our community.

Please refer to my post above, it includes the directions on how to do this. 

Best Regards,

 

Aaron Boshers
Support Engineer

If my reply answered your question, help out other users and click the Accept as a Solution button below.
You can also say thanks by clicking on the Thumbs Up button! Thanks for being an active member of our Community!
Posted by alikatal
Electron

Re: Prevent ""No connection to TeamViewer server" pop-up.

Hi,

I can not find this path in windows 10.

Posted by ashupp
Neutron

Re: Prevent ""No connection to TeamViewer server" pop-up.

On Windows 10 IoT Enterprise 64 Bit LTSB 2016 the following command did the trick.

reg add "HKCU\Software\TeamViewer\MsgBoxDontShow" /v NoConnectionAvailable /t reg_dword /d 1 /f

 

Posted by smgkc
Electron

Re: Prevent ""No connection to TeamViewer server" pop-up.

Is there any way to do this on Linux/Ubuntu 18.04?

Posted by Max_Spindel
Henagon

Re: Prevent ""No connection to TeamViewer server" pop-up.

Is there a LOCAL MACHINE key for this? 

I ask because I have a series of media player that plays content regardless if there is a network conection or not, that cannot have this message popping up everytime it losses network. That said this media player uses our clients 3rd party software to play their content, this software during configuration generates its own user profile. The created user has no UI when logged into it, and it only launches the player software and bg services (such as teamviewer host) the UI is suppressed however meaning I cannot get to regedit on this user, making it impossible for me to add this key. 

A LOCAL MACHINE key that serves the same purpose would solve my problem I am hoping something like this exists and that you might be able to point me in the right direction.

Currently my only option has been to manually disconnect the unit from network and wait till the message appears and check off do not display however this VERY tedious to do when I am in the middle of mass production of 30 units  I hope you can help me find a solution for this as doing this manually leaves me open for someone to make a mistake and have this pop onsite for the client if that is the case I would have to spend hundreds in a service call to literally check a box I really want to avoid this.