QucikSupport - comments not visible in Management Console
Is there any propagation time (I must wait few minutes) , or Comments from QuickSupport Sessions are not visible in Management Console.
mLipok , AutoIt MVP
Best Answer
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Hi mLipok,
Thanks for your post!
I tested a custom Quick Support, with customer comments enabled on Version 12.
After ending the connection, I closed the service case in my Service Queue. I switched to the Connection Report tab while still in my Service Queue and the recent session had been recorded and showed the comments as well.
If this is the same process you have followed and the comments are still not visible immediately after closing the session, please contact your local support team for your license.
Hope this helps!
All the best,
Jonathan
5
Answers
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REMARK: when I connect to the same host but via standalone APP then all comments are visible immediately.
Regards,
mLipok , AutoIt MVP0 -
Hi mLipok,
Thanks for your post!
I tested a custom Quick Support, with customer comments enabled on Version 12.
After ending the connection, I closed the service case in my Service Queue. I switched to the Connection Report tab while still in my Service Queue and the recent session had been recorded and showed the comments as well.
If this is the same process you have followed and the comments are still not visible immediately after closing the session, please contact your local support team for your license.
Hope this helps!
All the best,
Jonathan
5 -
Oh.. thanks, my fault.
I just now (thanks to you) noticed that there are separate "Connection logs".
The other question is: Which function in TeamViewerAPI can get a list of these connections ?Regards,
mLipok , AutoIt MVP0 -
Hi mLipok,
Thanks for your reply!
Please checkout the following link to see if it answers your questions regarding viewing your connections in TeamViewer API.
https://integrate.teamviewer.com/en/integrate/reporting/
Hope this helps!
All the best,
Jonathan
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On a first glance, it seams that I used only "Reporting" Feature (Chapter 3.6) but I should also use "Sesion Management" Feature (Chapter 3.5).
I will try it next week, and back to this thread with results.
Regards,
mLipokRegards,
mLipok , AutoIt MVP2
