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Posted by Delia
Henagon

Quick support module

Quick support custom module used to allow a password to be saved.  Now the client has to click on Allow when the connection is initiated.  What happened to that feature?  Sometimes the client steps away before I initiate the connectionand now I have to wait till they are back at their desk.

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Posted by Former Staff Katharina
Former Staff
Solution

Re: Quick support module

Hi Delia, 

Thank you for your post!

In fact, we have been offering two different versions of the QuickSupport module since the release of TeamViewer 9 in 2013.

One of them is the version you are referring to, which will display a session code. When your partner downloads this QuickSupport, a service case will pop up in your TeamViewer account and in the service queue in the Management Console. Thanks to the session code, you will be able to connect directly to your partner without having to ask for his ID and password. All he will have to do is click on "Allow" in the pop-up message he will receive, thereby confirming the incoming connection. Here is what the QuickSupport with session code looks like:

QS_sessioncode.PNGIf you prefer the more "traditional" version of the QuickSupport, which displays an ID and password, all you will have to do is uncheck the box "Automatically add users to a group in your Contacts list" when creating the module. This will immediately change the module's layout:

QS_ID.PNG

As you can see in the screenshot, this version of the module also allows you to set up a predefined password.

I hope this information helps. If you have any other questions on our QuickSupport module, be sure to let me know!

All the best, 

Katharina

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2 Replies
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Posted by Former Staff Katharina
Former Staff
Solution

Re: Quick support module

Hi Delia, 

Thank you for your post!

In fact, we have been offering two different versions of the QuickSupport module since the release of TeamViewer 9 in 2013.

One of them is the version you are referring to, which will display a session code. When your partner downloads this QuickSupport, a service case will pop up in your TeamViewer account and in the service queue in the Management Console. Thanks to the session code, you will be able to connect directly to your partner without having to ask for his ID and password. All he will have to do is click on "Allow" in the pop-up message he will receive, thereby confirming the incoming connection. Here is what the QuickSupport with session code looks like:

QS_sessioncode.PNGIf you prefer the more "traditional" version of the QuickSupport, which displays an ID and password, all you will have to do is uncheck the box "Automatically add users to a group in your Contacts list" when creating the module. This will immediately change the module's layout:

QS_ID.PNG

As you can see in the screenshot, this version of the module also allows you to set up a predefined password.

I hope this information helps. If you have any other questions on our QuickSupport module, be sure to let me know!

All the best, 

Katharina

Did my reply answer your question? Accept it as a solution to help others, Thanks!
Posted by bluedepth
Henagon

Re: Quick support module

I'm glad I found this article. I thought I was losing my marbles! We were dragged into TeamViewer v13 from v11 and v10 for the two of us in IT against our better judgement and suddenly I am getting all these strange emails from TeamViewer, my coworkers are confused as to why there is a change and what do they do now. Turns out, it was a stray setting in the QS settings, "Automatically add userrs to a group in your contact list" which doesn't really describe that it changes the function of the entire program, like it does. 

Everything is fine, we'll get a new normal again after the upset of TeamViewer 13, and we'll learn to tolerate it like we did previous versions. Ah, TeamViewer, always a challenge. LOL.