Remote Desktop not showing

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C18
C18 Posts: 1
edited May 2023 in General questions

Hi everyone,

I installed TeamViewer to access my work computer from my home laptop but every time I try to connect them, I can only see a black or a white screen.

I tried to uninstall it and install it back, but I still have the same problem.

How can I fix it? Help!!!

Btw, I don't have a license and I'm using the free version

Thank you

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  • Yuri_T
    Yuri_T Posts: 2,256 [Former Staff]
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    Hi @C18,

    Thank you for posting.

    With regards to the black screen, please read this article.

    Hope this will be helpful for you.

    Best regards,

    Yuri

    Former Japanese Community Moderator
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