Remote PC screen blockly

kayder-daniel
kayder-daniel Posts: 2
edited May 2023 in General questions

Currently have a remote pc giving me the attached screen when logged in via team viewer, remote desktop onsite doesnt have a problem. teamviewer up to date on both ends. The boxes show up as you move the cursor. screenshot.png

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  • Ying_Q
    Ying_Q Posts: 2,584 Moderator ☑

    Hi @kayder-daniel 

    Thank you for your post.

    Can you kindly try to restart both side of devices and restart TeamViewer service please, then connect again to check for any difference.

    If the same blockly screen happens, can you kindly provide the operating system of your devices please.

    Hope the information is helpful.

    Regards

    Ying_Q

    Community Moderator/中文社区管理员
  • kayder-daniel
    kayder-daniel Posts: 2

    Restarted both ends and tried different local pc

     

    Remote is running Windows 7 Pro 

    Local Windows 10 Home

     

  • Ying_Q
    Ying_Q Posts: 2,584 Moderator ☑

    Hi @kayder-daniel 

    Thank you for the reply.

    I have created a Support Ticket for your issue. Kindly wait for our TeamViewer Support Team to contact you for a possible solution.

    Regards

    Ying_Q

    Community Moderator/中文社区管理员
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