Remote a PC with Teamviewer 13 version

AlexanderErni
AlexanderErni Posts: 2
edited May 2023 in General questions

Hello,

so i have a business licence for TV 12, some of the customers upgraded to version 13 and it wants an upgrade, so my teamviewer 12 version is useless, is there some workaround for this? 

It did not cost a few bucks, would be a shame to throw it into the garbage.

Thanks

Alex

Comments

  • AlexanderErni
    AlexanderErni Posts: 2

    a month ago.... any progress on an answer?

  • Esther
    Esther Posts: 4,052 Former Community Manager

    Hi Alexander,

    A typical workaround for this case is offering your customer a customized QuickSupport module (e.g. branded with your logo) in version 12.

    QuickSupport and SOS button 

    If you are using the QuickSupport module, your connection partner needs to

    • stop his TeamViewer module 13
    • start the exe-file

    and so you can connect easily.

    You can also link the module on your own website as a download link.

    I hope the info helps you.

    Best, Esther

    Former Community Manager

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