Remote admin mode

maurob
maurob Posts: 1
edited May 2023 in General questions

Hi

We do have a business license of TeamViewer 11 and we use it as support for our technicians . As all the technicians pc ( with Windows 10 ) have no admin rights to install a program, when we (IT managers)have to install a program on an external pc with Team Viewer running , we cannot do that because as soon as we click "install as admin" our main screen ( the IT one) becomes suddenly black and we cannot type the admin user and password . As soon as the user closes the admin window on the remote pc , the IT screen becomes visible again .

Is there a reason for that and how can it be fixed?

Thanks

Mauro

Answers

  • Reyhan
    Reyhan Posts: 269 Staff member 🤠

    Hi @maurob

    Thank you for your post.

    Please have a look at this article in our Knowledge Base.

    Hope this is helpful.

    Did my reply answer your question? Please accept it as a solution to help others, Thanks.
    Reyhan
  • 3WNetworks
    3WNetworks Posts: 1 ✭

    i have the same problem and i can't access this link, So what can i do now ?

  • .Carol.fg.
    .Carol.fg. Posts: 1,069 Moderator ☑

    Hi @3WNetworks ,

    Thanks for your post and welcome to our Community!

    Could you try using the link below:

    📄 Control UAC during a TeamViewer (Classic) connection

    Let us know if you still having difficulties, or if it worked this time.

    Best, Carol


    Portuguese Community Moderator

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