Remote control not working for Sony Xperia XZ1 runnin gAndroid 8.0.0

leonardlaub
leonardlaub Posts: 1
edited May 2023 in General questions

Running TV 13.0.6447 on Windows 7 Pro workstation. Have always been able to remote control a Sony Xperia X Compact running Android 7.1.1. Replaced that phone with a Sony Xperia XZ1 Compact running Android 8.0.0. Now both Host and Quick Support apps only permit remote viewing of the Android screen. Pressing a mouse button on the Windows machine turns the cursor into a blur hand but does not have any effect on the Android device. How to get remote control of this new Sony phone?

Comments

  • exus98
    exus98 Posts: 2
    Did you find a solution? I do have the same issue.
  • SI_GLX
    SI_GLX Posts: 1

    Hello, with the new version (14) we have no problem

  • exus98
    exus98 Posts: 2

    Hi,

    My Sony Xperia XZ1 has now Androind 9.

    I downloaded TeamViewer 14 and it stills tells me that remote support is not possible due tu firmware restrictions.

    I thought Sony is on the list with the supported devices with remote support.

Trustpilot

Categories

This Week's Leaders