Ridiculous! How can you stop my service without any warning?

Hanyuan
Hanyuan Posts: 6
edited May 2023 in General questions

I have a business license of Teamviewer 13. But I can not connect to my computer which running Teamviewer 14 by my phone (running Teamviewer 14).

I understand that TM 13 licence can not active the business mode at TM 14. But I can NOT understand why couldn't I connect to my computer! At least it should be a free licence that let me connecting to my computer instead of STOP MY SERVICE!

I do NOT recive any Warning says I couldn't use the service without upgrade my licence. And the software upgrade by itself without any message.

Now, I ask you to give me a formal apology and do something with my account to let me use the software even if using the free license.

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  • Hanyuan
    Hanyuan Posts: 6

    Just now, I recived a phone call from Australia (+61 8 8394 5900). The man told me in a very impatient tone that we were only discussing whether to buy a license or not. It makes me feel uncomfortable, though he gives me a good price.

    When I explained the problems I encountered, he interrupted me in a commanding tone and said, "If you want to use it properly, go back to the old version."

    I am very shocked. Is this what I did wrong? No apologies, no formal solutions, and unreasonable phone calls! Is that your attitude towards paying customers?

  • JeanK
    JeanK Posts: 6,984 Community Manager 🌍

    Hello Hanyuan,

    Thank you for your message.

    We are sorry to hear, that you encountered some problems with TeamViewer.

    However, the version system has always worked the same way :

    With a version n, you can connect to a version =n or <n. But you cannot connect to a version >n.

    Note: This is relevant for professional and free licenses.

    We are sorry, that this has caused you some troubles and hope, that you still will have a great experience with our product.

    I hope this could help. If not, do not hesitate to contact us again.

    Cheers

    Community Manager

  • Hanyuan
    Hanyuan Posts: 6

    I know what you say.

    But I use both Teamviewer 14 on my phone and my computer.

    They are both 14 ,but can not connect.

  • Hanyuan
    Hanyuan Posts: 6

    By the way, your sales (+61 8 8394 5900) are very ruldely. In an imperative tone, he said that if I wanted to use it normally, I would return the old version. Then, with a very cold tone, he said now we only discuss whether to buy a new license.

    Is it my fault to have such a thing? Is that how you treat paying customers?

  • Hanyuan
    Hanyuan Posts: 6

    Hanyuan.pngphone.jpgerror.jpg

  • Natascha
    Natascha Posts: 1,591 Moderator ☑

    Dear @Hanyuan,

    Thank you for your post and your replies. 

    I hope my colleagues could help you?

    If there are any further questions, please do not hesitate to contact us again :) 

    Best,
    Natascha

    German Community moderator 💙 Moderatorin der deutschsprachigen Community

  • Natascha
    Natascha Posts: 1,591 Moderator ☑

    Perfekt :) Thank you!

    German Community moderator 💙 Moderatorin der deutschsprachigen Community

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