Security codes prompt for two-factor authentication

Larry3500
Larry3500 Posts: 1
edited May 2023 in General questions

I have Team Viewer 13 on my PC and my Laptop.

When I log in to my Team Viewer account (which is configured with Two Factor Authentication) I enter the Password and then I am prompted for a Security Code.  I enter the number given by Duo Mobile on my phone, and the login succeeds.

However, when I attempt to log in to the same account from the Team Viewer App on my PC, I enter the exact same Password as above, but I do not get a Security Code prompt, and the login eventuall fails.

How can I get the program to prompt me for a Security Code?

Comments

  • tmastro
    tmastro Posts: 1

    I am having the same problem. Would appreciate an answer from TV Support...thanks.

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