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Posted by awessels
Digon

Service Case Notifications

my colleagues and I have since today all the time emails about Case Service Notifications. How can I as an admin change it? we do not want this!

1 Accepted Solution

Accepted Solutions
Posted by Former Staff Jonathan
Former Staff
Solution

Re: Service Case Notifications

 

Hi awessels, BFG, shka

Welcome to the community!  Thank you for your posts and testing TeamViewer 12.

We encourage our users to provide feedback and it is appreciated.

The service request notification by email is one of many new features in TeamViewer 12 requested by TeamViewer users.

It will assist with faster response time to service requests and increased customer satisfaction!

We do understand that this feature may not be ideal for all users, so you can disable this feature in the profile settings of each user.

 

Follow these steps to disable service request email notifications:

  1. Log into your account at https://login.teamviewer.com/LogOn.
  2. Click on your profile name at the top right corner
  3. Click Edit Profile
  4. In the General Profile settings, you will see a check box next to Get notifications about service cases
  5. Deselect the check box and it will disable the email notifications

 2016-11-03 12_19_10-TeamViewer Management Console Profile settings.png

 

2016-11-03 12_21_55-TeamViewer Management Console Email notifications.png

 

 

 

We are excited to have you continue using TeamViewer 12 and discovering all the new and exciting features that are now available!

All the best,

Jonathan

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14 Replies
Posted by BFG
Henagon

Re: Service Case Notifications

I am having the same issue in Version 11 as of yesterday

Posted by shka
Digon

Re: Service Case Notifications

Same problem for us in Version 11 today

Posted by Former Staff Jonathan
Former Staff
Solution

Re: Service Case Notifications

 

Hi awessels, BFG, shka

Welcome to the community!  Thank you for your posts and testing TeamViewer 12.

We encourage our users to provide feedback and it is appreciated.

The service request notification by email is one of many new features in TeamViewer 12 requested by TeamViewer users.

It will assist with faster response time to service requests and increased customer satisfaction!

We do understand that this feature may not be ideal for all users, so you can disable this feature in the profile settings of each user.

 

Follow these steps to disable service request email notifications:

  1. Log into your account at https://login.teamviewer.com/LogOn.
  2. Click on your profile name at the top right corner
  3. Click Edit Profile
  4. In the General Profile settings, you will see a check box next to Get notifications about service cases
  5. Deselect the check box and it will disable the email notifications

 2016-11-03 12_19_10-TeamViewer Management Console Profile settings.png

 

2016-11-03 12_21_55-TeamViewer Management Console Email notifications.png

 

 

 

We are excited to have you continue using TeamViewer 12 and discovering all the new and exciting features that are now available!

All the best,

Jonathan

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Posted by shka
Digon

Re: Service Case Notifications

Hi, The problem is that I do not allow my techs to make profile modifications

"Allow full profile modification" is unchecked for all.

 

When I asked one of them to try the steps you suggest the option to uncheck email nofications shows a red circle with line through it when they hover their mouse over it.

 

 

 

Posted by awessels
Digon

Re: Service Case Notifications

Thank You Jonathan, that is working for us!

 

Greetz, Andre Wessels

Posted by bartlanz
Heptagon

Re: Service Case Notifications

Is there a way to stop this from the admin side of things? I have a few users who need access to the support que. But they dont need to be notified of connections

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Bart Lanzillotti
We Do IT USA
www.wedoitusa.com
Posted by shka
Digon

Re: Service Case Notifications

Hi Bart

Call TeamViewer Support that can remove the feature from your license.  That is what worked for us.

Posted by Windefalk
Digon

Re: Service Case Notifications

Is there any way I, as an admin can turn it off for selected users or do I have to email/call everyone and guide them to do this? 

It must be a way to turn this off from an admin account!?

 

Posted by Windefalk
Digon

Re: Service Case Notifications

Thanks!

To clearify what the support told me...

If you let teamviewer remove the feature from your license, you can't switch on the feature again if you want to. You need to send a support request to activate this feature for every account in the future.

Thanks!

Posted by Windefalk
Digon

Re: Service Case Notifications

FYI
I can add that every account that are inactivated also get those service case emails.

 

Highlighted
Posted by Former Staff Jonathan
Former Staff

Re: Service Case Notifications

Hi Windefalk,

Thank you for your post!

Also thank you for your feedback and bringing to our attention that deactivated users are also receiving the Service Case emails.

After testing, we did verify that this is the case and have brought this to our development team so that this issue can be resolved.

We encourage you and all other V12 Beta users to continue testing and letting us know if any other issues are found.

We look for to seeing you continue to interact in the Community!

All the best,

Jonathan

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3 Replies
Posted by jgshier
Electron

Re: Service Case Notifications

Jonathan, as suggested above. Admins should have access to edit a user profile, so we can turn this off as needed. We don't want this feature to be removed company wide, but we also don't want some accounts to edit their profile.

Posted by bartlanz
Heptagon

Re: Service Case Notifications

I would like to be able to disable it from the Admin Portal ideally instead of needing to have each user open their profile while I'm there and turnning it off.

If my post was helpful, Please throw me a Kudos.
If my post fixed your issue, please mark it as the solution to help the next person find a solution quickly.
Bart Lanzillotti
We Do IT USA
www.wedoitusa.com
Posted by Former Staff Katharina
Former Staff

Re: Service Case Notifications

Hey folks, 

Thank you for all your posts and feedback!

I just wanted to let you know that it is now possible to enable or disable the service case notification emails for the entire company profile. Please note that only a company administrator will be able to do this. 

You will find this new option in the User management:

service_case_email_1.PNG

 Open the "Tools" menu and select "Enable for all / Disable for all":

service_case_email_2.PNG

We hope this new feature is useful to all of you!

All the best, 

Katharina

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