Setting a free account for a friend

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tgtis
tgtis Posts: 4 ✭✭
edited May 2023 in General questions

I have a Teamviewer business account with one license that I use to provide support to clients. I have a friend that has been using a free account to access her home Pc from work. She has had it before and just ran into a problem.

On her home Pc, it's setup with her PC and an account. She logs into Teamvierwer and always conencts to her PC. Today she calls and says she cannot conenct. I checked and she was on version 11, so I upgraded her at both ends to version 13.

Now, how do I setup the home PC so her password does not change and she can always connect to it?

She is on Windows 7 at home and Mac at work.

Thanks for your help!

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  • Scotty
    Scotty Posts: 493 Staff member 🤠
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    Hi tgtis,

    Thanks for posting.

    Go to Extras then Options
    Set password 1.PNG

     

    Then navigate to the Security tab set the personal password in the two fields.
    Set Password 2.png

    I hope this solves this for you.

    -Scotty

    Senior Moderator
    Did my reply answer your question? Why not accept it as a solution to help others?
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