When I establish a remote sharing session (meeting) on my Mac and "grant control" to meeting guests they can use the mouse and keyboard to control my shared screen - BUT when they try to use SHIFT and/or CTRL those keys do not work. Thus they cannot type in " or : or ctrl-c/v.
We have been unable to reproduce the issue with " or :
However, please keep in mind that the controlling side has to use the shortcuts from the remote side, meaning that the controlling side (windows) has to use windows + c as well as windows + v as the shortcut for copy and paste on mac is CMD + C / CMD + V
Please let me know if it still does not work.
not quite, what I am saying is that if you're the host (Mac) connection to a client (Windows) and then turn the connection around - thus the Windows user controlling the Mac - the other side needs to adjust to the shortcuts of the Mac and as such use windows + c / windows + v to copy / paste.
In relation to the shift key - is that in relation to the Mac controlling the Windows PC or the other way around? I have tested both ways with TeamViewer v13 (13.1.3629) and have not had any issues.
I have this same problem. Especially when trying to control a remote session through a teamviewer session. Modifier keys are not passed through. so I cannot enter an email address, or anything that requires a shift to capital letters.
apologies for the delay, but I have tested some configurations in order to try to reproduce the same.
So far I have tried:
* Windows 10 to Windows 2012 R2 via TeamViewer (13.2), then RDP to another Windows 2012 R2 Server
* Windows 10 to Windows 2012 R2 via TeamViewer (13.2), then RDP to another Windows 2012 R2 Server and then connect to a MacBook via Teamviewer again
* Went from a Windows 10 to Windows 2012 R2 - then swapped sides and opened a RDP session on the Windows 10 to a different Windows Server
None of those attempts show any issues in relation to typing / symbols / capitalization of letters, etc.
At this point everything points towards 3rd party RDP software not parsing / passing on the keystrokes.
If you can give me specific examples with programs, versions, etc. I can attempt to reproduce and then, if the issue is with us, move it on to the devs to have a look at the same.
My chain has been Windows-10 Teamviewer->MacBook Air running RDP->Windows Server 2012, and indeed no modifier keys get through. No CTRL, no SHIFT, and neither CTRL-C for copy on the initial Windows-10 machine nor Windows-C seem to effect a COPY operation on the ultimate target, the Windows Server 2012 instance at the end of the chain.
Oh and right-click doesn't work either.
Note that on the intermediate machine (MacBook Air) everything does seem to work - from Windows-10 to the Mac. And physically at the Mac using RDP everything also works. It's only the 3-machine chain where modifier keys and right-click fail.
Nowhere do you mention Mac
Oh but I do - twice. A MacBook Air is a Mac. And the modifier keys get lost somewhere along the chain of Teamviewer to Microsoft RDP. In isoloation both work fine, but strung together and the problem appears.