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Posted by
Digon

Switch from private to commercial back and forth

I'm richt now working in a home office on my private computer.

From the company I'm working for I got the account A (A@ltd.com) and for my private use (to help my parents and wife) account b (b@ltd.com). So when I use the computer private I use b@ltd.com to connect with my parents and if I have to connect to the computers from the company I'm working for a@ltd.com. 

My question now is how I can handle this? When I switch back to my private account it tell me that teamviewer see that there is commercial use and with account A I'm not allowed to use it also private. How I can handle this?

I think in my case I use the free license for private use only and the commercial license for commercial only. But can't write each week a mail to teamviewer and let them (again) unlock my private teamviewer account.

1 Accepted Solution

Accepted Solutions
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Posted by TeamViewer Staff
TeamViewer Staff
Solution

Re: Switch from private to commercial back and forth

Hi HansG,

Thanks for posting.

Unfortunately there is no way to switch back and forth. The issue is you are using the software commercially.

Whether a connection is classed as "Commercial" is not related to what account you are using. It would not make sense for us to only track the usage this way as accounts can be easily deleted or replaced, also the software can be used without an account. You cannot just switch accounts and expect us to track your usage for each account individually.

The free version of TeamViewer cannot be used on a device that is used for commercial purposes. So although I understand that some of your usage is commercial and some is personal, the only way for us to create a system that splits commercial and personal use on one device would be to monitor the content of your connections which we will not do as it is a violation of privacy.
 
The free version can only be used in private environments. Unfortunately because of the business use on your device, it is classified as a commercial environment and it will be unable to use the free version.

Sorry for any dissapointment.

-Scotty

Senior Moderator
Did my reply answer your question? Why not accept it as a solution to help others?

View solution in original post

7 Replies
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Posted by TeamViewer Staff
TeamViewer Staff
Solution

Re: Switch from private to commercial back and forth

Hi HansG,

Thanks for posting.

Unfortunately there is no way to switch back and forth. The issue is you are using the software commercially.

Whether a connection is classed as "Commercial" is not related to what account you are using. It would not make sense for us to only track the usage this way as accounts can be easily deleted or replaced, also the software can be used without an account. You cannot just switch accounts and expect us to track your usage for each account individually.

The free version of TeamViewer cannot be used on a device that is used for commercial purposes. So although I understand that some of your usage is commercial and some is personal, the only way for us to create a system that splits commercial and personal use on one device would be to monitor the content of your connections which we will not do as it is a violation of privacy.
 
The free version can only be used in private environments. Unfortunately because of the business use on your device, it is classified as a commercial environment and it will be unable to use the free version.

Sorry for any dissapointment.

-Scotty

Senior Moderator
Did my reply answer your question? Why not accept it as a solution to help others?

View solution in original post

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Posted by
Photon

Re: Switch from private to commercial back and forth

If I've got the free version and have been using it for personal use only, but now the company I work for needs me to work from home, can I change the usage type in the settings and continue without having to uninstall and install again just to select corporate use during the install process?

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Posted by
Digon

Re: Switch from private to commercial back and forth

Wow Thats so unacceptable. I just destroyed my private computers possibility now to help my parents by actually PAYING for the software? Common, you HAVE to be kidding me???

Im not planing on extending the subscription if thats the case.

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Posted by
Digon

Re: Switch from private to commercial back and forth

Hello @Gonzoz ,

The only way you can do this is a) if you run Teamviewer for the commercial use on a separate Computer or b) on a Virtual Machine .

The User ID is bound on the actual machine you are using. So if you (like me) are working in a home office there are only this two options.

Once you have used a Commercial License on your computer, it is no longer possible to use that computer for a Private License. I therefore make it so that I use the license provided by my company on a separate computer and use another computer for the support of friends and family.

Since not everyone necessarily has two or more computers available for this nonsense, it is also possible to set up a virtual machine with Linux (free) or Windows and run a commercial license in this environment to continue to run your free license on the same computer.

I hope I could help with this.
Greetings
Hans

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Posted by
Digon

Re: Switch from private to commercial back and forth

Hello@hubwood ,

That was exactly my reaction. And the best thing is when I tried to recover my private uses Licens again I never got an answer from Teamviewer Support to release the Teamviewer back to non commercial.
But I learned out of it and so I seperated my licenses on two machines in the same network. One computer for the commercial part (for my company) and the other for family and friends.

Problem solved.

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Posted by
Digon

Re: Switch from private to commercial back and forth

I "solved" it by installing a clean windows 10 onto an USB Stick from which i can boot when I want to help friends or family (Slow and annoying).
But it is still not acceptable that I have to do that.

If you TRUST your customers that they pay for the software when they use it commercially, you should trust them with switching back and forth from private to commercial.

 

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Posted by
Digon

Re: Switch from private to commercial back and forth

@hubwoodI absolutely agree. Think there are many customers who have a private license (for non comercial use) and a company license which you may only use for your company but on your private computer. (when you work in your homeoffice)

I think if they would link it to the account instead of the user id the problem would be solved and you could clearly distinguish between commercial and private use.