Does anyone else agree or have a work around for these issues?
a) One of the devices in the connection has access controls turned on (Under Extras> Options > Advanced)
b) you are using QuickSupport with a session code and this is to make sure that they see who they are letting in and that the program has not been run by mistake.
c) You have the person in your contacts list and rather than connecting with a password you are clicking “prompt for confirmation”
d)The person making the connection is a free user with a high number of connections. This is a security feature to prevent misuse.
I hope this helps and if you can provide us with more information or raise a ticket with us so we can assist you with these issues.