Posted by syvh
Digon

TV13 Quit Unexpectedly on OSX

Running TV 13.1.1548 on OSX (10.11.6). TV13 crashes and when I click OK or Reopen, it crashes again a few seconds later.

Any guidance?

1 Accepted Solution

Accepted Solutions
Posted by TeamViewer Staff
TeamViewer Staff
Solution

Re: TV13 Quit Unexpectedly on OSX

Hi all,

The hotfix is online - you can download the version from our homepage. We also activated the update function within TeamViewer.

Thank you so much for your contribution here.

Cheers,

Julia
Senior Support Engineer - 2nd level Support
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82 Replies
Posted by Pontosan
Henagon

Re: TV13 Quit Unexpectedly on OSX

I have the same problem

Posted by a-tec
Digon

Re: TV13 Quit Unexpectedly on OSX

Same here! Can't help my customers!:mansad:

Can we downgrade?

Posted by Pontosan
Henagon

Re: TV13 Quit Unexpectedly on OSX

Go back to working version 13.0.6447 [Link to 3rd part website removed - we recommend to download TeamViewer only from our website - Thanks for your understanding]

Highlighted
Posted by Community Manager
Community Manager

Re: TV13 Quit Unexpectedly on OSX

Hi all,

there is a new version for Mac OS available. Can you please update to v 13.1.2559 and check if this resolves the issue you have?

Thanks,

Esther

44 Replies
Posted by mscheurer
Trigon

Re: TV13 Quit Unexpectedly on OSX

same here - reinstall did not solve the issue. How can I delete all teamviewer setting under high sierra?

Posted by Community Manager
Community Manager

Re: TV13 Quit Unexpectedly on OSX

Hi @mscheurer

Which version of TeamViewer are you running right now?

Best, Esther

Posted by herecomethebugs
Henagon

Re: TV13 Quit Unexpectedly on OSX

I am alos having the exact same problem as the others here. I have also uninstalled and re-downloaded the latest version (as of 5 min before posting this message). it doesnt matter what i do i am stuck in a circle. team viewer crashes immedietly after trying to launch it on my mac.

Posted by mscheurer
Trigon

Re: TV13 Quit Unexpectedly on OSX

@Estherlatest version from website. Now I am back to V 13.0.6447 which is running without problems.

After deleting the latest TV app and "Teamviewer" directory in ./Library/Application Support/ and restoring  13.0.6447 from timemachine backup it worked again.

TV should immediately provide Version 13.0.6447 for customer download!

Posted by Pontosan
Henagon

Re: TV13 Quit Unexpectedly on OSX

The same problem with version 13.1.2559

 

Posted by a-tec
Digon

Re: TV13 Quit Unexpectedly on OSX

Me too, latest version caused the issue in the first place.

Posted by TeamViewer Staff
TeamViewer Staff

Re: TV13 Quit Unexpectedly on OSX

Hi all,

thank you for all your messages.

Could somebody that is experiencing this issue do the following:

- Drag and drop the TeamViewer App in the trash and then empty the trash to uninstall TeamViewer

- Please delete all the plist file of TeamViewer

You will find this file under:
Finder | Home directory | Library | Preferences. Here, delete all plist entries of TeamViewer.

Please also remove all entries starting with "com.TeamViewer" from
<home>\users\USERNAME\Libary\Preferences\

Please note that on OS X Lion and later, the library folder is hidden.

Here is a simple way to unhide the Library folder on the new Mac OSX Lion:
1) Open a terminal window
2) Type the following command : chflags nohidden /users/”username”/Library

After doing this, you should be able to find the folder under the users directory.

- Once deleted all the plist files download once again TeamViewer from here: https://download.teamviewer.com/download/TeamViewer.dmg and install it.

Please let us know if this is working fine,

Giovanni.

Giovanni
Enterprise Solutions Engineer

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Posted by a-tec
Digon

Re: TV13 Quit Unexpectedly on OSX

Diden't work.

Posted by TeamViewer Staff
TeamViewer Staff

Re: TV13 Quit Unexpectedly on OSX

Hi @a-tec

thank you for your reply.

Could you please submit a ticket here: https://www.teamviewer.com/en/support/

We would like to check this problem and to find a solution.

Thank you very much,

take care.

Giovanni

Giovanni
Enterprise Solutions Engineer

If my reply answered your question, help out other users and click the "Accept as a Solution" button below.
You can also say thanks by clicking on the "Thumbs Up" button! (Kudo)
Posted by Pontosan
Henagon

Re: TV13 Quit Unexpectedly on OSX

Giovanni, your advice does not work. I must must stay on 13.0.6447.

Posted by hennievj
Photon

Re: TV13 Quit Unexpectedly on OSX

Joining the club on this, I am having repeated issues of Teamviewer quitting upon launching on my computer. I have cleaned it from the computer multiple times and downloaded all the different versions recommended in this thread and still having these issues.

Posted by MihaiGo
Digon

Re: TV13 Quit Unexpectedly on OSX

Your sollution is not working (OS 10.13.3 and TeamViewer - last version as today - March 15, 2018). Also Crash report not opening.

I reinstalled version 13.0.6447 which is working somehow (it starts in more than 40 seconds, not in few seconds like before)

Posted by ianskelley
Electron

Re: TV13 Quit Unexpectedly on OSX

Hello,

I am experiencing the same issue.

Where do I download 13.0?

Is there a fix yet?

Posted by jbgriffith3
Electron

Re: TV13 Quit Unexpectedly on OSX

I also attempted the procedure you outlined to no avail.

Is there a way to download the older version to get me running again?

Posted by Pontosan
Henagon

Re: TV13 Quit Unexpectedly on OSX

Links to third party pages are not allowed here. It is TM shame to issue this buggy **bleep** w/o link to working previous version.

Try to google it (Temaviewer 13.0.6447 for Mac)

Posted by ianskelley
Electron

Re: TV13 Quit Unexpectedly on OSX

Thank you!

Googled it, found it, installed it, working!

Thanks again!

Posted by Pontosan
Henagon

Re: TV13 Quit Unexpectedly on OSX

You are welcomed.

Kudo would be also welcomed :smileyhappy:

Posted by spohrerga
Henagon

Re: TV13 Quit Unexpectedly on OSX

I have a Mac Pro running 10.11.6 that started crashing today after running TeamViewer reliably for several years.  It is TeamViewer 13.1.2559

I also have a MacBook Pro running 10.13 that is running TeamViewer 13.0.6447.

I did not upgrade the version on the Mac Pro - so who did?  And when everyone starts reporting crashes why not re-post the installer that works?

Posted by spohrerga
Henagon

Re: TV13 Quit Unexpectedly on OSX

The manual delete and re-install did not work.

It actually crashes before it writes the preferece files.

Posted by johndi
Electron

Re: TV13 Quit Unexpectedly on OSX

I have the same problem

Posted by dbtothateamv
Photon

Re: TV13 Quit Unexpectedly on OSX

Same problem here. I've been running the same version forever on my 10.11.6 mac. It was working just last night, now it just loops in crash. Clean install doesn't help. I never updated it to the latest version, so...

Posted by manuelgaribaldi
Henagon

Re: TV13 Quit Unexpectedly on OSX

Same here!!!

Posted by spohrerga
Henagon

Re: TV13 Quit Unexpectedly on OSX

A few people suggested a Google search fro 13.0.6447 but all I could find were dodgy ad-ware places that I do not trust.  So I downloaded the version 12 Installer from the TeamViewer site and so at least that machine is back up.

Posted by mikesouthern55
Henagon

Re: TV13 Quit Unexpectedly on OSX

Upgrade to 13.1.2559  did not work

Posted by mikesouthern55
Henagon

Re: TV13 Quit Unexpectedly on OSX

Where is 13.0.6447 on Teamviewer website?

Posted by mikesouthern55
Henagon

Re: TV13 Quit Unexpectedly on OSX

update to v 13.1.2559 did not work

Posted by syvh
Digon

Re: TV13 Quit Unexpectedly on OSX

I followed these instructions very carefully and it did not solve the problem. Immediately after reinstalling TV13 the same error report happened.

I installed TV12 and it works fine.

There is clearly a problem with TV13.

Posted by blueearth
Henagon

Re: TV13 Quit Unexpectedly on OSX

We can confirm that we are having the same issues. Started yesterday and nothing we can do with V13 works. Going back to version 12

Posted by blueearth
Henagon

Re: TV13 Quit Unexpectedly on OSX

Can also confirm V12 is fine.

Posted by TeamViewer Staff
TeamViewer Staff

Re: TV13 Quit Unexpectedly on OSX

**Moderator Note: This has been marked as a solution so that it is easy to find and is a temporary solution. We will update this when the issue has been fully resolved**

Hi all,

Thank you so much for your contribution in this thread.

We already informed our development about the problem and they are already working on a solution. The problem occurs in the current TeamViewer 13 version.

If you encounter this problem, please use the following download link to install the previous version 13 for OSX:

https://teamviewer.box.com/s/e6z05muqdvo3zj4opo1fg89td62g3xpm

I will keep you updated on this. A big thank you to all of you and especially to the people who send me more information and the TeamViewer logfiles.

Julia
Senior Support Engineer - 2nd level Support
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Posted by mscheurer
Trigon

Re: TV13 Quit Unexpectedly on OSX

Maybe it is a good idea to put it on the official website for macOS-downloads...

Posted by hlava
Henagon

Re: TV13 Quit Unexpectedly on OSX

Hi I also have this problem on both of my Macs. The newest version is also crashing. Is there an older working installer available to download?

Posted by MihaiGo
Digon

Re: TV13 Quit Unexpectedly on OSX

You have a link, please see Julia's post few hours ago.
Posted by stuartsh
Neutron

Re: TV13 Quit Unexpectedly on OSX

It did not work.  Still quits.

Posted by stuartsh
Neutron

Re: TV13 Quit Unexpectedly on OSX

It finally worked and does not crash using this link.  thanks.

Posted by Edgarin
Electron

Re: TV13 Quit Unexpectedly on OSX

Thank you for your help, problem solved, I down the version.

Posted by MihaiGo
Digon

Re: TV13 Quit Unexpectedly on OSX

Julia - or anybody from TeamViewer staff - please let us know when you have a fix, to make some tests on our machines. Thank you.
Posted by gspatton
Electron

Re: TV13 Quit Unexpectedly on OSX

I'm also affected.  The previous version (13.0.6447) works.  By not providing links to previous versions of TV13 you are pushing users to download from unreliable sources!

Posted by MihaiGo
Digon

Re: TV13 Quit Unexpectedly on OSX

Julia (TeamViewer Staff) posted a reliable download link few hours ago. Use it.
Posted by gspatton
Electron

Re: TV13 Quit Unexpectedly on OSX

ok, I noticed the box.com URL, not the source of the post.   Thanks, Julia for working around the policy and posting a link.  Are checksums published at a teamviewer.com URL?

Posted by MikasPT
Henagon

Re: TV13 Quit Unexpectedly on OSX

i can confirm the link from Julia works great no crash i can conect to others computers.

v 13.0.6447

Posted by syvh
Digon

Re: TV13 Quit Unexpectedly on OSX

This works for me, too.

(I'm the original poster of this thread.)

Posted by emkb39
Henagon

Re: TV13 Quit Unexpectedly on OSX

Thank you Julia

I have a business license and was experiencing the same issue as all the other people. the first solution i tried was downgrading to 12 which allowed me to work for most remote machines except those on TV13

The 13.0.6447 version is sable for me.

Thanks

Posted by Pulicoti
Digon

Re: TV13 Quit Unexpectedly on OSX

Yosemite 10.10.5

Uninstalled and erased all the teamviewer voices, also in user/library/preferences, installed the latest version, it didn't work.

Posted by MKM111
Henagon

Re: TV13 Quit Unexpectedly on OSX

We also need a link to the older version of TV QuickSupport. It has the same problem as the full version.