Would you like to co-innovate with us? If so, we’d like to invite you to become product development partners with us. Read more about it in our announcement Launch of the TeamViewer User Focus Program3>
I have TeamViewer 13 Beta isntalled on my PC and my partner too has the same version installed. I unable to conenct my partner's TeamViewer and got the error NOROUTE_NotAllowed while conencting. My partner can conenct my TeamViewer without any issue.
Only differnece that I ahve observed is my OS version is Windows 7 whereas my partner's OS version is Windows 10. Does the OS version has any realtion with this TeamViewer conenction issue.
Below is the error log that I have from my TeamViewer log.
Trying connection to 293026688, mode = 1
2017/11/15 16:40:47.991 8572 8652 S0 Activating Router carrier
2017/11/15 16:40:47.991 8572 8652 S0 CProcessCommandHandlerMasterConnect::CreateMasterConnect(): master1.teamviewer.com:5938, Connection 8, proxy=''
2017/11/15 16:40:48.174 8572 8644 S0 CProcessCommandHandlerMasterConnect::HandleMasterConnect(): Sending MasterCommand client=TV&connectionmode=1&f=RequestRoute2&homeserver=&ic=-1912490022&id=272495664&id1=272495664&id2=293026688&mid=v4c4c4544005833108050b3c04f524632d481d7945f7249f3b083a8c2198e5476dc5673b5c3c9<~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~0dd0c5b4e712d7cef7750d93b4e6b006&midv=2&v=13.0.3711 Beta
2017/11/15 16:40:48.326 8572 8652 S0 CProcessCommandHandlerMasterConnect::ReceivedMasterResponse(): Received MasterCommand NOROUTE_NotAllowed
2017/11/15 16:40:48.327 8572 8652 S0! TcpCarrierBase::SendCompleteQueue(): No Connections, Type_Tcp, Dir_Outgoing, Ending 0, SendQueue 1, CurrentSendQueue 0, SendCache 0
2017/11/15 16:40:48.329 7720 8688 G1!! LoginOutgoing: ConnectFinished - error: NotAllowed
Thanks for your post!
Sorry you are having trouble making connections. Are you only unable to connect to the partner computer in question, or you cannot make a connection at all?
Can you remove the current copy of Beta 13 and download a fresh copy and try the connection again?
Let me know the result,
Yes, I am unable to connect only the mentioned partner computer. I can connect other computers.
I tried re-installing TeamViewer with the latest download of Beta version and it worked like a Charm.
Thanks a lot Jonathan.