TeamViewer does not start until the windows login screen has passed

tecnoxarxa
tecnoxarxa Posts: 3 ✭✭
edited May 2023 in General questions

Hi! I have a problem in a windows server 2016 and TeamViewer 11. TeamViewer does not start until the windows login screen has passed. Once I have written the credentials and see the desktop, my TeamViewer connection is activated.

I have tried to write the domain\user credentials in the TeamViewer service, but it does not work.

Thanks.

Comments

  • Julia
    Julia Posts: 290 Staff member 🤠

    Hi tecnoxarxa,

    Do you use the Host module or the Fullversion on the device?

    Please make sure that the option "Full access control when a partner is connecting to the Windows logon screen" is activated. You can find this option in TeamViewer under "extras - options - advanced".

    Cheers,

    Julia
    Senior Support Engineer - 2nd level Support
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  • tecnoxarxa
    tecnoxarxa Posts: 3 ✭✭

    Hi Julia.

    Host module and "Full access control when a partner is connecting to the Windows logon screen" is activated.

    Cheers.

  • Julia
    Julia Posts: 290 Staff member 🤠

    Hi tecnoxarxa,

    Did you install TeamViewer through a RDP session?

    If yes, please uninstall TeamViewer with all options (you canf ind an option for this during the uninstall wizard). Delete also the following folders:

    C:\Program Files (x86)\TeamViewer and C:\Users\*username*\AppData\Roaming\TeamViewer

    After that, install TeamViewer directly on the machine and try it again.

    If you didn't install it through a RDP session, please also try a to install TeamViewer again.

    Cheers,

    Julia
    Senior Support Engineer - 2nd level Support
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    Find this helpful? Say thanks by clicking on the Thumbs Up button.
  • tecnoxarxa
    tecnoxarxa Posts: 3 ✭✭

    No. I have installed teamviewer as local mode. I tell you it's a virtual machine (HyperV).
    Anyway, I have uninstalled and checked to eliminate what you told me and continues with the problem :_(

  • Julia
    Julia Posts: 290 Staff member 🤠

    Hi tecnoxarxa,

    Can you please install the new TeamViewer update to see if it works with the new version?

    Cheers,

    Julia
    Senior Support Engineer - 2nd level Support
    Did my reply answer your question? Accept it as a solution to help others.
    Find this helpful? Say thanks by clicking on the Thumbs Up button.
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