Posted by yogifrog
Digon

Teamviewer 13.0.5058 Fullscreen not work

Hi, i have a problem with the Final Version of Teamviewer 13, with Beta Version Fullscreen works perfectly, now with the Final Version when click on Fullscreen, the Windows taskbar does not fade out

what can i do, Unfortunately, there is no longer the beta version to download that would fix the problem temporarily

Thanks

1 Accepted Solution

Accepted Solutions
Posted by TeamViewer Staff
TeamViewer Staff
Solution

Re: Teamviewer 13.0.5058 Fullscreen not work

Hi all,

Thank you for your patience. We published a new version in which this should be fixed. Please download and install the update.

Cheers

Julia
Senior Support Engineer - 2nd level Support
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60 Replies
Posted by JLE
Trigon

Re: Teamviewer 13.0.5058 Fullscreen not work

I downgraded to TV12 and it works.

https://www.teamviewer.com/en/download/previous-versions 

Posted by yogifrog
Digon

Re: Teamviewer 13.0.5058 Fullscreen not work

my workaround is using Version 13.0.3711.88039 i just have copied program files from a 3day old system backup and it works.

13.0.3711.88039 Fullscreen works Perfect

with 13.0.5058 Fullscreen is Crippled

Posted by KQRR4449
Digon

Re: Teamviewer 13.0.5058 Fullscreen not work

I have the same problem with fullscreen. The taskbar from the local computer remains when I go to fullscreen with a remote computer with the same display size (1920 x 1080 in my case).

You can work around it by closing the remote screen and reopening it.

I hope Teamviewer fixes this pretty soon.

Posted by UniversalK
Photon

Re: Teamviewer 13.0.5058 Fullscreen not work

i have noticed this issue in the last version of teamviewer 12 too

Posted by TeamViewer Staff
TeamViewer Staff

Re: Teamviewer 13.0.5058 Fullscreen not work

Hi all,

Thank you so much for your contribution.

I could reproduce the behavior and forwarded it to our development. I will keep you updated.

Cheers,

Julia
Senior Support Engineer - 2nd level Support
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Posted by anthws
Trigon

Re: Teamviewer 13.0.5058 Fullscreen not work

I'm having the same issue and the suggestion of closing and reopening the session does not work.

Posted by MichaelG
Trigon

Re: Teamviewer 13.0.5058 Fullscreen not work

I also am working with support. 
They didn't seem to beleive me at first, but we'll get them convinced.
My screens are 1920 x 1200

Posted by anthws
Trigon

Re: Teamviewer 13.0.5058 Fullscreen not work

An odd workaround that worked for me...  YMMV...  minimize the session and restore it.  Poof!  Full screen.

Posted by staticvoidmain
Digon

Re: Teamviewer 13.0.5058 Fullscreen not work

Same problem. None of the quick fixes worked for me. (minimize/restore and close/reopen)

Posted by MichaelG
Trigon

Re: Teamviewer 13.0.5058 Fullscreen not work

I was contacted by support. 
They are taking this seriously, they simply need more information to fully understand the issue.
I am working with them.

Posted by cezar-pimentel
Henagon

Re: Teamviewer 13.0.5058 Fullscreen not work

Same issue here. Please guys, fix this ASAP!

Posted by anthws
Trigon

Re: Teamviewer 13.0.5058 Fullscreen not work

What additional information do they need?

Posted by TeamViewer Staff
TeamViewer Staff

Re: Teamviewer 13.0.5058 Fullscreen not work

Hi all,

I forwarded it to our development, it's a bug in the current version and they are working on a solution. We do not have an official workaround at the moment and we do not need further information since we can reproduce the problem :)

Again a big thank you to all of you for your input here.

I will keep you updated!

Julia
Senior Support Engineer - 2nd level Support
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Posted by anthws
Trigon

Re: Teamviewer 13.0.5058 Fullscreen not work

I know someone said they tried my "minimize / restore" workaround but I just tried it on a second device and it worked there too so i wanted to share more detail.  Here's what I have done...

1) open the session

2) set to full screen

3) minize the session

4) restore the session by clicking it on the task bar

This has worked for me starting the session from a Windows 7 desktop and a Windows 10 laptop.  I hope it helps someone else.

Posted by strukof
Photon

Re: Teamviewer 13.0.5058 Fullscreen not work

Thank you for your comments..  The minimize trick worked for me as well.   I hope there is a permanent fix soon.

Posted by sauberzof
Henagon

Re: Teamviewer 13.0.5058 Fullscreen not work

same issue here - minimize and restore fixed it!

Posted by dr_p
Henagon

Re: Teamviewer 13.0.5058 Fullscreen not work

Same problem here 13.0.5058

Minimizing trick works for me too.

Hope they fix this soon, as I keep using the wrong taskbar. It's causing havoc here.

Posted by trent
Electron

Re: Teamviewer 13.0.5058 Fullscreen not work

Same issue here, both remote and local displays are on 1080P, but the remote is showing in "window", I still see the taskbad of the local computer, in other words, the remote is not stretching to the maximum size.

BTW, the minimize trick doesnt work for me

Posted by Codeplug
Digon

Re: Teamviewer 13.0.5058 Fullscreen not work

The minimize/restore trick only works occassionaly for me. What always works is:

- PC Settings -> Personalization -> Taskbar -> hide task bar in desktop mode = On
- Maximize TeamViewer session, will be fullscreen
- Restore hide taskbar to Off

The session window will behave as long as you keep it in fullscreen mode.

Posted by anthws
Trigon

Re: Teamviewer 13.0.5058 Fullscreen not work

That sounds like you're referring to Windows 10.  I haven't tested your workaround on my Windows 10 system and I don't think the equivalent settings are available in Windows 7 or I just don't know what they are off the top of my head...  My workaround has been for Windows 7 primarily though it did work on my Win10 laptop too.

Posted by jntrup239825
Digon

Re: Teamviewer 13.0.5058 Fullscreen not work

Windows 10 host and client here. Minimize trick does not work

Just updated to 13.0.5640 hoping the bug was fixed but no luck. Bug continues in latest build

Posted by Proxy123
Electron

Re: Teamviewer 13.0.5058 Fullscreen not work


@Codeplug wrote:

The minimize/restore trick only works occassionaly for me. What always works is:

- PC Settings -> Personalization -> Taskbar -> hide task bar in desktop mode = On
- Maximize TeamViewer session, will be fullscreen
- Restore hide taskbar to Off

The session window will behave as long as you keep it in fullscreen mode.

The hero we need, but don't deserve. Thank you!

Posted by anthws
Trigon

Re: Teamviewer 13.0.5058 Fullscreen not work

Full Screen > Minimize > Restore works every time for me...  this time re-checking from Win10 system.  Fastest solution for those for whom it works.  

BTW, if it doesn't work for you... are you doing it "right"?  Doesn't work if you just minimize and Restore... You have to do Full Screen first, then minimize, then restore.

Posted by jntrup239825
Digon

Re: Teamviewer 13.0.5058 Fullscreen not work

Can confirm Codeplug method works

- PC Settings -> Personalization -> Taskbar -> hide task bar in desktop mode = On
- Maximize TeamViewer session, will be fullscreen
- Restore hide taskbar to Off

Fullscreen->Minimize->Restore does not work for me. Using Windows 10 host and client

Surprises me Teamviewer hasn't fixed this in over a weeks time

Posted by Codeplug
Digon

Re: Teamviewer 13.0.5058 Fullscreen not work

I'm also doing Win 10 host to client exclusively - both fully updated.

>> The minimize/restore trick only works occassionaly for me.
What is strange is that the Full Screen > Minimize > Restore method worked for me several times for a few days until it just stopped working. Maybe due to upgrade? I'm on 13.0.5640 now.

gg

Posted by staticvoidmain
Digon

Re: Teamviewer 13.0.5058 Fullscreen not work

the problem with hiding the taskbar is i don;'t want to have to do it eveytime. i just want it to work the way it was working before.

Posted by tinybot
Henagon

Re: Teamviewer 13.0.5058 Fullscreen not work

UUUuuuuuuggGGGGhhhhhhHHHh.............. :manmad:

Posted by nssimpson
Digon

Re: Teamviewer 13.0.5058 Fullscreen not work

Does Teamviewer have a group of testers? I can't believe they released these versions with such a huge bug. It's also frustrating how long it takes them to release bug fixes although I use it non-commercially so I guess I can't complain.

Posted by Shura2099
Henagon

Re: Teamviewer 13.0.5058 Fullscreen not work

Hi.

Same here. The trick does not work anymore since I have upgraded to 13.0.5640.

Can"t believe it...

Posted by simplyminer
Electron

Re: Teamviewer 13.0.5058 Fullscreen not work

13.0.5640 - same problem on Windows 7 :( Please fix asap !

Posted by olivierkeysers
Henagon

Re: Teamviewer 13.0.5058 Fullscreen not work

I'm having the same issue on version 13.0.5640.

Minimising dit work once but when loging in on the destination, the host task bar reapeared.

This is a major annoance for me!

Posted by nssimpson
Digon

Re: Teamviewer 13.0.5058 Fullscreen not work

The only way at the moment is to hide the taskbar on the host PC.

Unfortunately the host taskbar on my 2nd screen will show up by moving the cursor to the bottom (doesn't do this on the 1st screen).

Posted by JLE
Trigon

Can I suggest going back to TV12. It resolves task bar problem without workarounds.

Just to reinforce to everyone with this problem, that it is possible to downgrade back to Team Viewer version 12 which does NOT have this problem.  I went back to TV12 and wont be reinstalling TV13 until this is resolved, as the TV13 workarounds are more trouble than simply running TV12 which works.

It does seem incredible that it is taking this long to resolve.  They have had this problem in previous releases and resolved quickly.  I have been informed that they can reproduce problem and are working on it.

Link to TV12 download: https://www.teamviewer.com/en/download/previous-versions

Posted by jntrup239825
Digon

Re: Can I suggest going back to TV12. It resolves task bar problem without workarounds.

@JLE

I agree, it has been more than 2 weeks now with this bug outstanding. There have been a couple new releases even that didn't fix the issue.

TV12 is an option for some, however I have several that I don't have easy physical access to. They are states away and I can't downgrade remotely so we are left to deal with the bug until TV fixes it.

I am surprised this passed TeamViewer beta testing being such an obvious bug, I guess that leaves in question how much testing is actually done before calling it a final product.

Posted by MichaelG
Trigon

Re: Can I suggest going back to TV12. It resolves task bar problem without workarounds.


@jntrup239825 wrote:

@JLE

<snip>
I am surprised this passed TeamViewer beta testing being such an obvious bug, I guess that leaves in question how much testing is actually done before calling it a final product.


This was not a problem with the beta. The problem reared it's ugly head in the release version.

Posted by upchoice3
Henagon

Re: Can I suggest going back to TV12. It resolves task bar problem without workarounds.


@MichaelG wrote:

@jntrup239825 wrote:

@JLE

<snip>
I am surprised this passed TeamViewer beta testing being such an obvious bug, I guess that leaves in question how much testing is actually done before calling it a final product.


This was not a problem with the beta. The problem reared it's ugly head in the release version.


So they changed something between beta testing and final version without testing it first. This bug is easily reproducible so it should have been easy to see in a test.

Posted by ThePern
Photon

Re: Teamviewer 13.0.5058 Fullscreen not work

Same problem here.

Thanks for the tips. What worked for me (windows 8.0 ! ):

Minimize, then hover and right-click on the taskbar icon, choose Maximize)

Good luck!

 

The

Posted by MichaelG
Trigon

Re: Teamviewer 13.0.5058 Fullscreen not work


@ThePern wrote:

<SNIP>
Minimize, then hover and right-click on the taskbar icon, choose Maximize)

Good luck!

This works for me as well. No neded to hide the task bar. At least it's a workaround.

Posted by freshcalendar
Electron

Re: Teamviewer 13.0.5058 Fullscreen not work

I had same issue. I fixed. Thank you for your help :catvery-happy:

Posted by RedShift
Henagon

Re: Teamviewer 13.0.5058 Fullscreen not work

I use Teamviewer on multiple monitors so having to do this workaround constantly on them is especially frustrating. Really hope they release an official fix for this soon.

Highlighted
Posted by Hassan5
Henagon

Re: Teamviewer 13.0.5058 Fullscreen not work

Thank you very much .

Posted by TeamViewer Staff
TeamViewer Staff
Solution

Re: Teamviewer 13.0.5058 Fullscreen not work

Hi all,

Thank you for your patience. We published a new version in which this should be fixed. Please download and install the update.

Cheers

Julia
Senior Support Engineer - 2nd level Support
Did my reply answer your question? Accept it as a solution to help others.
Find this helpful? Say thanks by clicking on the Thumbs Up button.

View solution in original post

Posted by upchoice3
Henagon

Re: Teamviewer 13.0.5058 Fullscreen not work

Yes 13.0.6447 full screen is working properly. Thanks

Posted by anthws
Trigon

Re: Teamviewer 13.0.5058 Fullscreen not work

confirmed.  works for me so far.

Posted by iPillar
Photon

Re: Teamviewer 13.0.5058 Fullscreen not work

I have the same issue, Teamviewer 13.0.5640, Windows 10 Pro, version 1709 build 16299.125. What do you mean by 'closing the remote screen and reopening it'?

Posted by Codeplug
Digon

Re: Teamviewer 13.0.5058 Fullscreen not work

I can confirm that my issues are also resolved in 13.0.6447.

Thanks,
gg

Posted by iPillar
Photon

Re: Teamviewer 13.0.5058 Fullscreen not work

Thanks. Just updated to 13.0.6447 and issue is solved.

Posted by KQRR4449
Digon

Re: Teamviewer 13.0.5058 Fullscreen not work

Yea! Upgrading worked. Problem fixed. Many Thanks.

Posted by RichardDavies
Digon

Re: Teamviewer 13.0.5058 Fullscreen not work

Yes, upgrading to the new version does appear to have resolved the full screen taskbar issue... and introduced a new issue! My local PC has two monitors and I can no longer drag a full screen teamviewer session from one monitor to the other by dragging the teamviewer controlbar at the top of the window. Do you guys even test your product before releasing new updates?