Teamviewer 13 Business - Upgraded to Subscription Module - Without Approval

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iharshad
iharshad Posts: 2 ✭✭
edited May 2023 in General questions

Team Teamviewer,

Login name: **Please do not post personal information**

I am an existing user of TV13 Business from past 2 years, recently enquired about upgradation to TV14, but never actually confirmed the order, but sales team of TV has changed my existing license to Subscription module without my consent and now i have lost my TV13 also. Speaking to customer support i got to invoice number of recent unauthorised upgradation. I can share on request

Currently i do not want to upgrade to subscription module.

Request you to revert back my license to TV13 Business edition as it was prior.

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  • Ying_Q
    Ying_Q Posts: 2,592 Moderator ☑
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    Hi @iharshad

    Thank you for reaching out us in TeamViewer Community.

    I have raised a ticket on your behalf regardng to your question on TeamViewer upgrade invoice with TeamViewer Support Team. One of the representitive to get in touch with you shortly.

    Thank you for your understanding and patience.

    Regards

    Ying_Q 

    Community Moderator/中文社区管理员
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