Posted by VGAK
Henagon

Teamviewer Manager 13?

Just upgraded from 11 to 13 - but where do I find TeamViewer Manager 13?

1 Accepted Solution

Accepted Solutions
Posted by Senior Moderator Senior Moderator
Senior Moderator
Solution

Re: Teamviewer Manager 13?

Hi DavideDolla

Sorry for the hassle.

To be honest, we have very few customers still using the manager. We introduced the Management Console in V9 which was in 2013 and there was a heavy push to move clients to the management console.

We ceased supporting the manager officially about 2 years later and most of our customers migrated.

At the moment, as this is a very rarely used feature now and it only applies to licensed users, we generally ask you to simply raise a ticket with us so we can go through what to expect when you make the shift so it is as smooth as possible.

I am sorry for any inconvenience caused.

-Scotty

Senior Moderator
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10 Replies
Posted by Waynelozza
Henagon

Re: Teamviewer Manager 13?

I have the same problem - I spoke to TV support and they told me that becasue TV13 is still in BETA verson they wont release the TV Manager until they release the full version of 13

Its a bit of a pain - we have 6 people who add their own clients and then we all synch with TV Manager so we are struggling at the minute - I was told it should be released by the end of the year so fingers crossed

Cheers

Wayne

Posted by VGAK
Henagon

Re: Teamviewer Manager 13?

Hi Wayne,

TV Manager 13 is released (meanwhile it is running on our machines). I'd suggest to contact support again to get it.

c'ya Ulf

Posted by Waynelozza
Henagon

Re: Teamviewer Manager 13?

Hi

Thanks for the update - i will get in touch with them now

cheers

Wayne

Posted by DavideDolla
Henagon

Re: Teamviewer Manager 13?

Sorry guys, where I can get TV Manager 13?

VGAK, you talked about "contact support" ... in wich way? 

Many thanks

Posted by Senior Moderator Senior Moderator
Senior Moderator

Re: Teamviewer Manager 13?

Hi DavideDolla,

You can contacts us either through ticket or phone.

I hope this helps!

-Scotty

Senior Moderator
Did my reply answer your question? Why not accept it as a solution to help others?
Posted by DavideDolla
Henagon

Re: Teamviewer Manager 13?

Thanks Scotty,

I've found the solution by my self.

I've installed TV Manager 10 and here I've found the menu to import all contacts to Management Console from Manager.

One thing sound me wrong ... why the powerful impot tools (Data Migration) is hidden for the public?

I've not found any info on your site and on Google about the data migration from Manager to Management Console ... why?

Lack of communication or choice?
IMHO is wrong to not tell to your customer that exists that tool.

Best regards

Posted by Senior Moderator Senior Moderator
Senior Moderator
Solution

Re: Teamviewer Manager 13?

Hi DavideDolla

Sorry for the hassle.

To be honest, we have very few customers still using the manager. We introduced the Management Console in V9 which was in 2013 and there was a heavy push to move clients to the management console.

We ceased supporting the manager officially about 2 years later and most of our customers migrated.

At the moment, as this is a very rarely used feature now and it only applies to licensed users, we generally ask you to simply raise a ticket with us so we can go through what to expect when you make the shift so it is as smooth as possible.

I am sorry for any inconvenience caused.

-Scotty

Senior Moderator
Did my reply answer your question? Why not accept it as a solution to help others?
Highlighted
Posted by DavideDolla
Henagon

Re: Teamviewer Manager 13?

Scott, thanks for the honest reply.

I understand your POV, but I think is better to share docs/info with customers via web pages instead to force customers to open a ticket.

I use licensed TV from version 6 and sincerely from version 7 to 12 I have not seen changes that were worth the money requested for upgrading to existing customers. (a lot of money for an existing customer).

This is the reason, beyond the fact that I did not know if you could transfer contacts from the Manager to the Management Console, because I never moved to the new versions.

Now I decided to move to V 13 ... but I not verìy satisfied... the UX is very poor and kid-designed ;( ... I've been a developer for 20 years and I known what the User (Humans) want.

Thanks again for your reply and have a good-time.

Davide.

Posted by chrysosn
Henagon

Teamviewer Manager 11

how can I activate teamvewer manager 11


@VGAK wrote:

Just upgraded from 11 to 13 - but where do I find TeamViewer Manager 13?


from where I will find it teamviewer 13?

Posted by Moderator Moderator
Moderator

Re: Teamviewer Manager 11

Hello @chrysosn ,

thank you for your post. 

We recomend our users to use the management console since we don´t support TeamViewer Manager anymore. 

If you still need TeamViewer Manager, please submit a ticket. 

We are sorry for any inconvenience caused.

We wish you a nice day! Alena :)

Spanish Community Moderator

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