Posted by grafkaal
Digon

Teamviewer Ver 13.2.5321 won't wake screen sleep on Mac.

Teamviewer Version 13.2.5321won't wake screen sleep. iMac 27-inch, Late 2013 running El Capitan Ver 10.11.6 

I have tried this on 3 different macs and have had no luck so far.

If screen saver is running that displays when connected and stops when touch screen (Mobile) or click mouse (desktop) but if the screen is asleep (screen only Not computer sleep then you either get a pixelated mish mash screen or black screen which cannot be removed.

Teamviewer is connected and if you click the mouse it is clicking objects on the system but you just can't see where!

I decided to install a previous version, latest one I could download was 12.0.92876 and everthing is working fine, as TV connects screen viewer stops or screen wakes, so seems to be a glitch in 13.2.5321. I wanted to try earlier versions on 13 but none are available for download.

Hope this can be sorted soon.

19 Replies
Posted by Jperkinski
Henagon

Re: Teamviewer Ver 13.2.5321 won't wake screen sleep on Mac.

I have the same expereicne.

How did you find the previous version to install until they can resolve this?

Posted by grafkaal
Digon

Re: Teamviewer Ver 13.2.5321 won't wake screen sleep on Mac.

There is an area on Teamviewers website where you can download all the previous versions.

This is the link - https://www.teamviewer.com/en/download/previous-versions/

I know onw of the early releases of Ver 13 worked but you can only download the latest version of it which is annoying.

Version 12.0.92876 is working for me.

Posted by Jperkinski
Henagon

Re: Teamviewer Ver 13.2.5321 won't wake screen sleep on Mac.

Thanks,

Yes, I did find this area. I thought there was an area to download previous versions of Teamviewer 13 which also worked fine for me until the latest update.

I have also reverted to V12 on my remote computer which will hopefullly be a temporary soltuion until they can fix it.

Posted by grafkaal
Digon

Re: Teamviewer Ver 13.2.5321 won't wake screen sleep on Mac.

Hi,

I have found the early versions of 13. I downloaded them and the very last version before the current one (ver 13.1.4170) is working fine for me. I got them from filehippo and a virus check didn't flag up any problems. Seems to take a little longer to start first time but then it is fine.

[Removed by Moderator]

(All the different version are available there!)

Hopefully Teamviewer will sort the problem in next update.

Posted by goridelta
Digon

Re: Teamviewer Ver 13.2.5321 won't wake screen sleep on Mac.

I have the same problem. As a workaround I go to tools 🔧 and lock the Mac. This closes the user session, but recovers the asleep screen, login and screen returns.

I hope that works for all

Greetings
Posted by grafkaal
Digon

Re: Teamviewer Ver 13.2.5321 won't wake screen sleep on Mac.

Teamviewer - please give us an official link to earlier versions of Version 13

Ver 13.1.4170 is working but not a downloadable copy.

Many thanks

Posted by markn455
Henagon

Re: Teamviewer Ver 13.2.5321 won't wake screen sleep on Mac.

Any news on when this will be fixed? Very frustrating.
Highlighted
Posted by grafkaal
Digon

Re: Teamviewer Ver 13.2.5321 won't wake screen sleep on Mac.

Sorry no "official" link yet!

2 Replies
Posted by Hustiniano
Henagon

Re: Teamviewer Ver 13.2.5321 won't wake screen sleep on Mac.

I have been suffering the same problem for the last 2 weeks. Glad to know it is not just me

Can I ask - if the workaround is to go back to version 12, what are the steps to do that?

Do I need to uninstall 13 first - or just install12 over the top?

Do I need to ave 12 running on both machines or only on the host mac?

Thanks 

Posted by grafkaal
Digon

Re: Teamviewer Ver 13.2.5321 won't wake screen sleep on Mac.

Just install over the top should work. Or do a search to find a copy of teamviewer 13.1.4170. That version worked for me.

If the other machine is having the same issue I would put a copy on there too.

I am using the latest version from my Mobile and that is working with the older versions without any issues.

Posted by vishae
Henagon

Re: Teamviewer Ver 13.2.5321 won't wake screen sleep on Mac.

This is happening to me too, and I thought I did something weird to my computer.

I really hope TeamViewer get fixed soon.

For now, I'll revert to TeamViewer 12 as well

Posted by grafkaal
Digon

Re: Teamviewer Ver 13.2.5321 won't wake screen sleep on Mac.

If you install an earlier copy (13.1.4170 worked for me) remember to turn off "Install new versions automatically" (Preferences - Advanced) or else it will put the new one in and you won't realize till next time you try and remote connect!

 

Posted by Ranimon
Photon

Re: Teamviewer Ver 13.2.5321 won't wake screen sleep on Mac.

Worked for me to. TeamViewer please fix this.
Posted by ukmike
Photon

Re: Teamviewer Ver 13.2.5321 won't wake screen sleep on Mac.

Worked for me, just when I got home from work, thought I was going to have to go in again,
Posted by Jperkinski
Henagon

Re: Teamviewer Ver 13.2.5321 won't wake screen sleep on Mac.

I've been using the beta of Teamviewer 14 and it's been working solidly on all my Macs.

 

 

Posted by rlojr
Neutron

Re: Teamviewer Ver 13.2.5321 won't wake screen sleep on Mac.

I'm using Version 13.  Not sure this is a real fix, but it is working for me.  

When you've logged in, press the first key of your user name.  Then input your password and press Enter.  I have no idea why that's working, but it has for me on the past few occasions.  Good luck.

Posted by MDteamview
Henagon

Re: Teamviewer Ver 13.2.5321 won't wake screen sleep on Mac.

Has this been fixed yet? I'm still having issues

Posted by grafkaal
Digon

Re: Teamviewer Ver 13.2.5321 won't wake screen sleep on Mac.

I'm using Version 14.3.4730 (Latest version) and all seems to be working fine now (Mac OS 10.11.6 El Capitan)

Posted by Jperkinski
Henagon

Re: Teamviewer Ver 13.2.5321 won't wake screen sleep on Mac.

TeamViewer 14 has been solid here on Mojave and High Sierra.