Posted by Josue
Henagon

Teamviewer paid version 9 cant install

Yesterday when the outage occured one of the users thought the issue was with the local install of teamviewer and decided to uninstall and re-install but as of today we've still been unable to install it.

I installed version 12 free successfully but then un-installed it and tried version 9 again with no success.

It gets and error at creating shortcut in [user]AppData\Roaming\Microsoft\Windows\SendTo\TeamViewer.lnk

then the installation just rolls back and I get an error message that the installation failed.

Google search provided a few posts with persons having the same issue in the past however none of the posts provide a solution.

5 Replies
Posted by TeamViewer Staff
TeamViewer Staff

Re: Teamviewer paid version 9 cant install

Dear @Josue,

This issue you described could be caused by corrupted registry keys left behind by a faulty installation, or a Windows update.

Please try the following:

-Remove any versions of TeamViewer via the add/remove programs option from Control Panel.

-Go to Regedit: remove the full TeamViewer folders located in
[HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\]
[HKEY_CURRENT_USER\SOFTWARE\]

and if there the folder "TVInstallTemp" (also located in [HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\] )

-Also, please delete the entire TeamViewer folder located in %temp%

-Restart the machine.

-Reinstall a fresh copy of TeamViewer 9 from our website and during the installation select "Advanced" and change the path from C:\Program Files (x86)\TeamViewer to C:\TeamViewer

I hope this solves the issue.

Take care,

Giovanni.

Giovanni
Enterprise Solutions Engineer

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Posted by Josue
Henagon

Re: Teamviewer paid version 9 cant install

@Giovanni 

Thanks for your help. Unfortunately this is did not work for me.

Although I'd already seen this in another post and tried it, I followed your instructions and tried it again.

Deleted folders located in registry:

[HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\]
[HKEY_CURRENT_USER\SOFTWARE\]

There was no TVInstallTemp located in: [HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\] 

Deleted TeamViewer folder in %Temp%

Also went through and deleted TeamViewer folder in AppData/Local/Temp for all users in C:/Users just in case.

Restarted PC, downloaded TV9 from website and attempted to install by running as Administrator and I received the same error message.

Any other ideas?

Thanks

3 Replies
Posted by TeamViewer Staff
TeamViewer Staff

Re: Teamviewer paid version 9 cant install

Hi @Josue,

you did not mention the change of the installatio path, did you try that?

Let me know,

Giovanni.

Giovanni
Enterprise Solutions Engineer

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Posted by Josue
Henagon

Re: Teamviewer paid version 9 cant install

@Giovanni

Yes, sorry you are correct I did not mention it but yes I did try installing directly into C: and that did not work either.

Strange thing is, I can install other versions of TV just fine. I tried installing TV12 and it workded fine. And before you ask, yes I did uninstall all other versions of TV before trying to install V9 again.

Thanks

Posted by TeamViewer Staff
TeamViewer Staff

Re: Teamviewer paid version 9 cant install

@Josue at this point we will have to take a look at the problem more in deep.

Please open a ticket on our webpage: https://www.teamviewer.com/en/support/ and a Supporter will help you further.

Thank you,

Giovanni.

Giovanni
Enterprise Solutions Engineer

If my reply answered your question, help out other users and click the "Accept as a Solution" button below.
You can also say thanks by clicking on the "Thumbs Up" button! (Kudo)