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Posted by POS-1
Electron

The entered license is invalid

Hello everybody,

after clicking on the license url in the order and inserting the credentials of the user account, we are getting following error message "The entered license is invalid".

What can be the cause of the problem? I've tried it with different accounts but that does not work aswell.

How can we solve this issue?

Thanks in advance!

8 Replies
Posted by merkurit
Henagon

Re: The entered license is invalid

i have same problem, what can i do?

Highlighted
Posted by Moderator Moderator
Moderator

Re: The entered license is invalid

Hello @POS-1,
Hello @merkurit,

Thank you for your messages.

This message appears when the token of the activation link has already been used.
In other words, when your license has already been activated on an account.

Please try to login with your main TeamViewer account (or other accounts that you use), and check if your license is activated on one of them. You will be able to check it once you have logged into your account on the top right side of your Management Console UI:
2019-06-04 10_17_32-Clipboard.png

I hope this could help. If not, do not hesitate to contact our Customer support via https://www.teamviewer.com/en/support/

Cheers

Jean

French Community Moderator
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6 Replies
Posted by merkurit
Henagon

Re: The entered license is invalid

No, It cannot help, and i'm already sent a problem to support, but still not get a reply.

I'm use a same email /login ID to purchased ( 1 x TeamViewer Business Subscription )

But still cannot use over one month.

Posted by Moderator Moderator
Moderator

Re: The entered license is invalid

Hi @merkurit ,

Thank you for your post.

In your case, we need to assist you individually as it will be included your personal information.

In order to assist you further, I will arrange for someone to contact you asap.
I apologize for any inconvenience caused.

Best regards,
Yuri

Posted by JoeKeogh
Henagon

Re: The entered license is invalid

I am having the same issue, and need this resolved ASAP

Posted by Moderator Moderator
Moderator

Re: The entered license is invalid

Hi @JoeKeogh ,

Thank you for your post.

In order to use TeamViewer with full functionality, please log in to the Computers & Contacts list with your TeamViewer account that is associated your license. You can find the Computers & Contacts list easily by clicking on the top left circle with the person inside  or on the tab for Computers & Contacts  TeamViewer 14 - sign in.png

Hope this will be helpful.

Best, 
Yuri

Posted by JoeKeogh
Henagon

Re: The entered license is invalid

This in no way resolves my issue.  I have a paid Account, and under my email, when I try to activate it says the account is already activated. I require actual support, one on one, not a forum post.

PS last time I tried to reply I got this!

Teamviewer support.PNG

Posted by Moderator Moderator
Moderator

Re: The entered license is invalid

Hi @JoeKeogh ,

Thank you for your reply.

If you need to find the account that is associated with your license, please contact our support team. They are happy to assist you.

Once you find the account, please log in to the Computers & Contacts list with your TeamViewer account on your TeamViewer software. 

With regards to the error message on the community, thank you for bringing this up to us. I have looked into your case, but it seems to be fine now. Please let me know if you keep receiving the error. 

All the best,
Yuri