Posted by Diegus83

Unable to login from iOS (account has been locked)

Hi, I could not find anyone reporting a similar issue. I'm hoping someone can help.

I currently have TeamViewer installed in 4 computers and an iPhone. Everything was working fine until 2 weeks ago.

Now the mobile version (latest update from the app store, latest iOS 10.1) won't let me login. When I try to login I get a message saying my account has been locked (full message in the attached image).

I was able to use it fine after updating to iOS 10 and the problem appeared before updating to the latest TV version, so it doesn't looks like a compatibility issue.

Does anybody has any advise? I don't think I need to really reset my account since I'm able to login fine from the desktop apps and the browser.FullSizeRender.jpg

2 Replies
Posted by TeamViewer Staff
TeamViewer Staff

Betreff: Unable to login from iOS (account has been locked)

Hi Diegus83,


Thank you very much for your post.

Safety is always our primary concern. For this reason I kindly request you to reset your password.

Please go to https://login.teamviewer.com/LogOn and type in your email addresse:

After that, please click on "I forgot my password" and so you can reset it to get access to the TeamViewer account.

Please see for further informations:


I hope that was helpful :smileyhappy:

Did my reply answer your question? Please accept it as a solution to help others, Thanks.
1 Reply
Posted by Diegus83

Betreff: Unable to login from iOS (account has been locked)

Hi Reyhan, thanks for your reply.

Unfortunately this didn't fixed the login problem. I followed the "I forgot my password procedure", generated a new password, logged in with no issues on the website, then tried on the iPhone app and the same error message show up again.

I should add that I have the second factor on for my account if that makes any difference.