Upgrade from 13

carlo_lee01
carlo_lee01 Posts: 1
edited May 2023 in General questions

I have a Business User license for TeamViewer 13.  Is the license still valid after upgraded to TeamViewer 14?  I upgraded from 13 to 14 and it is now showing as "Free License".

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  • Yuri_T
    Yuri_T Posts: 2,256 [Former Staff]

    Hi @carlo_lee01,

    Thank you for posting.

    If you have a V13 perpetual license,  you would need to use this license with V13 or below.

    To use V14, you would need to upgrade the license to a subscription license that includes all updates at an annual price.

    Or, you can downgrade the software to V13. You can download V13 from here: https://www.teamviewer.com/en/download/previous-versions/

    Hope this information will be helpful for you.

    Best regards,

    Yuri

    Former Japanese Community Moderator
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