User Lost 2FA and Can't Delete Email

MICAL
MICAL Posts: 3
edited May 2023 in General questions

I have a commercial license, and one of my users deleted the 2FA software and lost their 2FA recovery code. 

I deleted their user so I could [User Management] -> [Add User]. This gives the error "This e-mail address is already in use". 

The user cannot access Teamviewer or get a "resend email" authorization. What do I do to get this user added back?

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  • DomLan
    DomLan Posts: 490 ⭐Star⭐

    Hi @MICAL,

    if the situation is the one you indicated, unfortunately there are no community solutions that are right for you.

    Here, first reply, you can find same response.

    I'm sorry

    Regards

    Domenico Langone

    MCSD: App Builder

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